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Overnight Senior Member Services Host (Senior Front Desk Agent)

General Information

Country/Region
Hong Kong SAR
Province/City
Hong Kong SAR
Location
Carlyle & Co.
Department
Rooms - Front Office
Job Type
Full-time Permanent

Job Description

What you need to have:
  • A charismatic personality and a love of meeting new people
  • Extensive hospitality experience
  • An ever-positive attitude with calm, confident problem-solving skills
  • Outstanding interpersonal skills – you’ll have a natural ability to connect with Members from all walks of life
  • A strong command of English

What you will do:
  • Act as a Carlyle & Co. ambassador – you’re the frontline, friendly face our Members will look forward to seeing on each visit!
  • Assist with guest registration, checking Members into and out of the Club and ensuring the Carlyle & Co. level of excellence is maintained throughout their visit
  • Forge genuine relationships with our Members and guests, sharing your passions and stories with them
  • Anticipate Member queries before they arise, and identify and rectify Member issues with discretion, confidence and immeasurable charm
  • Be an expert on Carlyle & Co.’s incredible range of products and experiences
  • Collaborate daily across teams, always looking for new ways to improve our Member experience and our own team environment – we welcome your opinions!
  • Overnight Shift is required

What our work culture looks like:
  • Teams who are dedicated to excellence, innovation and getting results we can be proud of
  • A leadership culture that genuinely cares about your professional development and well-being
  • An open-minded family where everyone contributes, and every voice is welcomed
  • A convivial community where having fun is a big part of getting the job done

About Us

Carlyle & Co. is a new breed of landmark private members’ clubs; the ultimate destinations to connect, to be inspired and to live life to the fullest. Places with unrivalled live entertainment, the richest of cultural calendars and most stylish of backdrops. Home to a defining, unique and diverse community like no other, Carlyle & Co. handpicks individuals who value richness of character and liberated spirit over the influence of position or the will of wealth. The inaugural Carlyle & Co. opened its doors in Hong Kong in June 2021, with international openings to follow.