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Spa Attendant

General Information

Country/Region
United States of America
Province/City
Montecito, CA
Location
Rosewood Miramar Beach
Department
Spa & Wellness
Job Type
Other

Job Description

Overview
To ensure the Spa is kept to the highest standard of cleanliness. To provide a supportive role to all Associates. To ensure that all guests receive the Sense. A Rosewood Spa experience.

Essential Responsibilities
  • Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards.
  • Ensure that standards are maintained at a superior level on a daily basis.
  • At all times, be flexible, courteous, resourceful, and cheerful. To create an environment that is professional.
  • To work in a safe manner and create a safe environment for users of the club.
  • To know all the safety and fire procedures.
  • To report for duty punctually, wearing the correct uniform.
  • To maintain a high standard of personal appearance and hygiene as per the hotel's grooming standards.
  • To ensure the Sense Spa is kept to the highest standard of cleanliness and complies with health, hygiene, and safety regulations.
  • To check and maintain the Spa ambiance set-up at all times in accordance with the minimum standards.
  • To greet guests in accordance with the Sense Spa standards, to assist the Spa treatment guest to the correct locker with robe, slippers, and towels.
  • Escort guests to the spa waiting area, ready for the therapist to greet them before taking them to the treatment room.
  • Prepare an adequate supply of cold towels and serve them as directed.
  • To report any defects in the spa to the Spa Director.
  • To keep stores in a clean and tidy state.
  • Handle all cleaning materials per departmental safety standards and use them per the manufacturer’s instructions.
  • To have fully conversed with all the spa services in order to upsell services.
  • To strictly monitor all areas throughout the day and complete the daily cleaning schedule.
  • Collect all used towels and re-stock clean ones
  • To provide support for Associates (particularly in the spa).
  • Ensure the locker room is prepped for all users. Ensuring individual clients’ lockers and prepared in line with the Sense Spa minimum locker setup.
  • To consistently re-stock amenities in locker rooms and other areas.
  • To assist we daily preparations for advance bookings.
  • Ensure that all members receive the Sense Spa customer experience.
  • Assist all other Associates at times of need.
  • To inform guests or members of any emergency messages and offer help in any way.
  • Attend all departmental and general Associate meetings.
  • To carry out opening and closing duties as required.
  • To adhere to health and safety and emergency procedures in accordance with company policy and government regulations.
  • All other duties as required.

Sense, A Rosewood Spa at Rosewood Miramar Beach relies upon the flexibility of its staff to ensure the continuity of high standards.  As such, this job description is only intended to be a guide to the most regularly performed duties; it does not form part of your contract of employment and is subject to amendment and change as may be considered necessary from time to time.

 
Competitive Benefits
  •     Medical
  •     Dental
  •     Vision
  •     401k
  •     Life Insurance and AD&D 
  •     Short-Term and Long-Term Disability 
  •     Complimentary Room Nights

 
Connect with us
    LinkedIn: https://www.linkedin.com/company/rosewood-hotels-&-resorts
    Facebook: https://www.facebook.com/RosewoodMiramar
    Instagram: https://www.instagram.com/rosewoodmiramar

 
Requirements
  • Maintain a professional and courteous manner whilst at work.
  • Be known for being honest, reliable, confidential, and trustworthy.
  • Ensure guest and employee privacy and security by respecting confidential information
  • Carry out any reasonable requests made by the manager and other management team members in a timely manner.
  • Be proactive, ask questions, and work with minimal supervision.
  • Attend and complete the resort’s required training sessions and programs.
  • Perform work with accuracy, speed, and attention to detail.
  • Attend and participate in the hotel and departmental meetings and briefings.
  • Knowledge of SpaSoft is an asset.

Experience                   
Previous experience in a luxury spa environment, preferably within a luxury or ultra-luxury hotel. 

 
Education                      
High school diploma, or diploma or degree in a related field, or equivalent work experience with a hospitality background.

 
General Skills 
Must be able to perform job functions with attention to detail, speed, and accuracy; prioritize, organize, and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain the confidentiality of guest information and pertinent hotel data.

 
Language                     
Required to speak, read and write English, and do basic mathematics. Fluency in other languages is a plus.

 
Physical Requirements
  • Able to endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
  • Must be able to exert physical effort in transporting up to 20 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
 
The pay scale for this position is between $18.04 and $18.54/hour. This is the pay range for this position that the Hotel reasonably expects to pay. 

Rosewood Miramar requires all employees to be fully vaccinated against COVID-19, and applicants are required to submit proof of vaccination prior to beginning employment. In accordance with the law, Rosewood Miramar will accommodate employees who cannot be administered the COVID-19 vaccine for medical or religious reasons, and applicants should contact ana.martinez@rosewoodhotels.com if they have questions about this requirement or wish to request an accommodation.
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About Us

Situated on one of the most beautiful and exclusive beaches in Southern California, Rosewood Miramar Beach is located in Santa Barbara’s picturesque Montecito community. The 16 acre residential-style estate is designed with style, grace and glamour featuring 161 ultra-luxury guest-rooms and suites, including beachfront accommodations, a collection of signature suites and multi-bedroom bungalows. Amenities include Sense, A Rosewood Spa, a state-of-the-art fitness studio, two cabana-lined pools and bespoke beach service on the sandy shores of Miramar Beach. Home to six unique dining venues, Rosewood Miramar Beach is a popular culinary destination for locals and visitors alike, with its beachfront restaurant, al fresco beach bar, sophisticated cocktail lounge, casual poolside dining experience and delightful poolside ice cream shop serving classic American fare. Expansive indoor and outdoor event space, totaling approximately 28,000 square-feet, includes the Chandelier Ballroom with over 6,500-square-feet, and the Great Lawn, which offers infinite ocean views. Attentive Estate-Style™ service makes Rosewood Miramar Beach the perfect destination for celebrating life’s moments in highly personalized settings. Rosewood Miramar Beach is owned by Caruso and managed by Rosewood Hotels and Resorts.