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Director of Communication

General Information

Country/Region
United Arab Emirates
Province/City
Abu Dhabi
Location
Rosewood Abu Dhabi
Department
Sales & Marketing
Job Type
Full-time Permanent

Job Description

OVERVIEW/BASIC FUNCTION:
The role of Director of Communication is to oversee the positive public image of Rosewood Abu Dhabi by managing all areas of external and internal communication plans including public relations and social media.
Maximize exposure in the local, regional national market by promoting and securing media coverage through the practice of establishing, maintaining, and further strengthening media relationships. Coordinate community involvement opportunities to ensure maximum exposure. Work closely with marketing team for consistent messaging and strategic media relations and social media messaging.
Maintain an excellent hotel and professional reputation in the eyes of the media, the public, the owners, the guests, and the hotel staff.

RESPONSIBILITIES:
• Creates positive profile awareness through the media representatives on all aspects of Rosewood Abu Dhabi revenue streams to ensure that we meet our Marketing Communication and PR objectives
• Develop a marketing plan for Rosewood Abu Dhabi that underpins the annual budget goals of the hotel.
• Identify, recommend and act upon any potential marketing opportunities that create a positive market profile or potential revenue stream for Rosewood Abu Dhabi.
• To develop a strategic marketing communication plan using the Rosewood Hotels and Resorts marketing guidelines. To ensure that the hotel is professionally positioned in all the key market segments across all aspects of the hotel including the rooms, conference, food and beverage, and spa.
• To ensure that all marketing resources and deployed to create an adequate return on investment and that all projects support each other as part of an integrated plan.
• To optimize the relationship with key marketing partners (PR agencies, printing company, social media partners) to ensure that they are provided with a strong brief from the client and that our investment generates appropriate levels of return which is measured carefully.
• To present a transparent view of the communication approach to ensure that key division heads and managers are fully aware of and conversant with the planning direction and priorities of the pre-opening and live marketing communication activities.
• To embrace innovation and recognize that our internal team will be a major source of new ideas that we will encourage and nurture.
• Direct the Marketing department and its team.
• To police internal content of the hotel website and to work closely with Rosewood Corporate team to ensure that the hotel website is fully optimized, and the content is fresh with regular update that reflect the activities planned and taking place at Rosewood Abu Dhabi.
• Work in conjunction with the Food & Beverage Department to develop an annual F&B action plan with supporting communication, collateral, and PR actions to gain the maximum exposure for these initiatives.
• Work in conjunction with the Spa to develop an annual Spa action plan with supporting communication, collateral, and PR actions to gain the maximum exposure for these initiatives.
• Coordinate with all marketing partners to ensure timely and accurate delivery of all marketing initiatives and collateral for all divisions.
• Coordinates marketing activations to include strategy, planning and execution of said activations and experiences. Develop an annual experience plan supporting communication, collateral, and PR actions to gain maximum exposure for these initiatives.
• Oversee the planning and execution of all Rosewood Photo-shoots, to ensure that Rosewood Abu Dhabi has a constantly evolving and updated range of press, brochure friendly photography, in keeping with the photography guidelines defined by Rosewood Hotels and Resorts.
• Oversee the digital marketing manager’s efforts for Rosewood Abu Dhabi including responsible for developing a content calendar, post copy and imagery to include website.
• Coordinates and follows up with all operating departments on marketing initiatives to ensure their timely delivery.
• Establishes and maintains excellent relations with the relevant media and foster close relationships to help secure editorial coverage for Rosewood Abu Dhabi.
• Establishes relationships and engages with partners in the local community for continued exposure.
• Creates positive press releases briefs and circulates them to relevant PR agencies or media directly.
• Administrate the Sales and Marketing action plan and finalize the requested monthly updates with measurable outcomes.
• Maintains a current and accurate electronic photo library within the hotel marketing department and with Rosewood Marketing including updates for the hotel website.
• Attends relevant functions, events, or receptions with a view to positively promoting our properties’ events or products.
• Completes hotel sites and tours in a professional and courteous manner.
• Prepares monthly and ad-hoc reports on the effectiveness of all marketing communication disciplines.
• Ensure that all projects, expenses etc are in accordance with the budget, which shall be submitted to and approved in advance.
• Assists in procurement of sponsors for events and activities.
• Assist Managing Director with speeches, internal and external communications, and media interviews.
• Is always a "Brand Ambassador" and ensures brand integrity and clarity are always maintained.
• Models the Company’s culture, vision, mission, and core values always.
• Ensure that standards are maintained at a superior level daily.
• All other duties as required.

QUALIFICATIONS:

Required Skills
• Strong project management skills with the ability to meet deadlines.
• Knowledge in public relations writing projects, such as press releases, biographies, fact sheets, etc.
• Knowledge in social media community management and optimization
• Exceptional interpersonal skills - able to represent the property in the community.
• Ability to prioritize and organize work assignments.
• Ability to analyze, interpret and extract trends from data.
• Demonstrated understanding of the market.
• People oriented, ability to build relationships across all stakeholder groups.

Experience
• 5+ years Public Relations experience
• Hospitality industry experience helpful
• Significant communications experience that includes a blend of strategy and media relations
• Education: BS/ BA degree or equivalent in Business; Marketing and Public Relations
• General Skills: Must be able to perform job functions with attention to detail, speed, and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
• Technical Skills: A strong track record of positioning an organization to achieve tangible outcomes in a competitive communications environment. Ability to coach and support senior leaders as spokespersons.
• Language: Required to speak, read, and write English, with fluency in Arabic preferred.

About Us

Located on Al Maryah Island at the core of Abu Dhabi’s new Central Business District (CBD), Rosewood Abu Dhabi is a five-star luxury hotel inspired by the glistening Arabian Gulf, reflecting the history, architecture, and culture of Abu Dhabi. You will discover spacious guest rooms, fine dining, and world-class amenities married to stunning views.