Spa Attendant - Montecito, CA United States of America - 426886 - Rosewood Hotel Group

General Information

Country/Region

United States of America

Province/City

Montecito, CA

Hiring Entity

Rosewood Miramar Beach

Department

Spa & Wellness

Job Type

Full-time Permanent

Job Description

We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you.

Rosewood Miramar Beach, a Rosewood Hotel, is looking for an exceptional Spa Attendant. This role is responsible to ensure the Spa is kept to the highest standard of cleanliness. To provide a supportive role to all associates. To ensure that all guests receive the Sense. A Rosewood Spa experience.

Responsibilities:

Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
Ensure that standards are maintained at a superior level on a daily basis.
At all times to be flexible, courteous, resourceful and cheerful. To create an environment that is professional.
To work in a safe manner and create a safe environment for Miramar Club Members.
To know all the safety and fire procedures.
To report for duty punctually and wearing the correct uniform.
To maintain a high standard of personal appearance and hygiene as per the hotels grooming standards.
To ensure the Sense Spa is kept to the highest standard of cleanliness and comply with health, hygiene and safety regulations.
To check and maintain the Spa ambiance set-up at all times in accordance with the minimum standards.
To greet guests in accordance with the Sense Spa standards, to assist the Spa treatment guest to the correct locker with robe, slippers and towels.
Escort guests to the spa waiting area, ready for the therapist to greet them before taking them to the treatment room.
To prepare an adequate supply of cold towels and serve them as directed.
To report any defects in the spa to the Spa Director or the Spa Manager.
To handle all cleaning materials in accordance with departmental safety standards and use in accordance with the manufactures instructions.
To be fully converse with all the spa services in order to up sell services.
To strictly monitor all areas throughout the day, and complete the daily cleaning schedule.
To collect all used towels and re-stock clean ones.
To provide support for associates (in particular spa).
To ensure the locker room in prepped for all users. Ensuring individual clients lockers and prepared inline with the Sense Spa minimum locker set up.
To consistently re-stock amenities in locker rooms and other areas.
To assist we daily preparations for advance bookings.
Ensure that all members receive the Sense Spa customer experience.
Assist all other staff at times of need.
To inform guests or members of any emergency messages and offer help in anyway.
To attend all departmental and general staff meetings.
To carry out opening and closing duties as required.
To adhere to health and safety and emergency procedures in accordance with company policy and government regulations.
All other duties as required.
Sense, A Rosewood Spa at Rosewood Miramar Beach relies upon the flexibility of its staff to ensure the continuity of the high standards. As such, this job description is only intended to be a guide to the most regularly performed duties; it does not form part of your contract of employment and is subject to amendment and change as may be considered necessary from time to time.

Qualifications

Experience: 1 – 2 years luxury hotel clientele

General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

Language: Required to speak, read and write English, with fluency in other languages preferred.

Physical Requirements: Must be able to exert physical effort in transporting up to 20 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.

The pay scale for this position is between $19.04 and $19.54/hour. This is the pay range for this position that the Hotel reasonably expects to pay.

About Us

Situated on one of the most beautiful and exclusive beaches in Southern California, Rosewood Miramar Beach is in Santa Barbara’s picturesque Montecito community and one of only 15 properties in the world to hold the coveted Forbes Five-Star title. The 16-acre residential-style estate is designed with style, grace, and glamour, featuring 153 ultra-luxury guest rooms and suites, including beachfront accommodations, a collection of signature suites, and multi-bedroom bungalows. Amenities include Forbes Five-Star Sense, A Rosewood Spa, a state-of-the-art fitness studio, two cabana-lined pools, and bespoke beach service on the sandy shores of Miramar Beach. Home to six unique dining venues, Rosewood Miramar Beach is a popular culinary destination for locals and visitors alike, with its oceanfront MICHELIN one-star and MICHELIN green star restaurant, traditional Japanese Edomae sushi experience, al fresco beach bar, sophisticated cocktail lounge, casual all-day dining as well as poolside dining, and delightful poolside ice cream shop serving classic American fare. Expansive indoor and outdoor event space, totaling approximately 28,000 square feet, includes the Chandelier Ballroom, with over 6,500 square feet, and the Great Lawn, which offers infinite ocean views. Attentive Estate-Style™ service makes Rosewood Miramar Beach the perfect destination for celebrating life’s moments in highly personalized settings. Rosewood Miramar Beach is owned by Caruso and managed by Rosewood Hotels and Resorts.