Rosewood Hotel Group Trang chủ

·        Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.

·        Ensure that standards are maintained at a superior level on a daily basis by checking, training and following the LQA STANDARDS AND BRAND STANDARDS.

·        Monitor and control operation of various sections including, but not limited to linen room, floors, public areas, offices and storerooms.

·        Inventory, issue and control use of linen, amenities, cleaning supplies and other housekeeping supplies.

·        Ensure guest complaints are resolved in a timely manner and follow up on the glitches personally.  

·        Maintain associate attendance, daily briefings, grooming standards, daily training calendar in coordination with housekeeping manager.

·        Responsible for lost and found drops, entry and monitoring.

·        Recommend hiring, developing, counseling, motivating and disciplining staff in accordance with hotel policies and procedures.

·        Maintaining floor checklist and pantry checklist on daily basis

·        Support and uphold hotel philosophy concerning hiring, associate relations, supervision, and disciplinary action.

·        Interact in courteous and professional manner with all guests, staff, and community members

·        Complete in charge and empowered for day-to-day glitches and updating the assistant manager / MOD if there is a highlight required

·        Respond in a courteous, professional, and rapid manner in order to resolve all guest and staff difficulties.

·        Apply principles of logical thinking to a wide range of nonstandard intellectual and practical problems to perform and direct many varied and complex tasks.

·        Supervise, direct, coordinate, influence and persuade staff to maintain service standards of hotel.

·        Interact with people beyond giving and receiving instructions, particularly interaction with supervisor, subordinates, co-workers, and guests in completing assignments, resolving staff and guest complaints.

·        Interpret and comply with a variety of instructions furnished in written, oral, diagrammatic or schedule form.

·        Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.

·        Maintain cleanliness and safety of work area.

·        All other duties as required.