Rosewood Hotel Group Trang chủ

We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you.

• Create and update team schedules, payroll and other associate documents.
• Responsible for managing the performance of the department staff.
• Supervise others and take food and beverage orders, retrieve and serve alcoholic/non-alcoholic beverages and food orders to guest rooms according to hotel specifications, courteously and efficiently.
• Create a memorable culinary experience for our guests in the privacy of their room.
• The potential to provide coverage for all shifts – where order taking, meal delivery, prepping items for upcoming shifts – mise en place, cleaning and maintaining a neat and tidy working environment.
• Discretion in all that is done as the IRD server enters the guest’s space, and as such needs to do so with respect and decorum.

Essential Duties and Responsibilities:

• To maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• To ensure that standards are maintained at a superior level on a daily basis.
• To review the work of associates to make sure established procedures and policies are followed.
• Checks condition of coffee, tea, water machines and its content and cleanliness, as well as make constant supervision of IRD areas. Inspect the area for cleanliness, working condition and proper furniture/equipment set up; rectify any deficiencies with respective departments.
• To control the removing of trays and trolleys from guestrooms and corridor.
• To check accuracy and quality of orders and setup before releasing the food & beverage items for delivery.
• To introduce, visit and supervise service at VIP guestrooms.
• To coordinate with Front Office Manager/Housekeeping on all room amenities and setup delivery time.
• To ensure proper hygiene of service areas and good condition of furniture and equipment.
• To communicate efficiently with the kitchen team, kitchen internal guests, steward and all internal guests.
• To prepare and conduct training programs for associates and evaluate staff performance.
• To check on the personal appearance of the In Room Dining associates.
• To hold regular meetings to discuss various aspects of service and improvement opportunities.
• To attend mandatory F&B meetings.
• To participate in the IRD interview process.
• To take proper and consistent disciplinary action as well as reward staff with outstanding performances.
• To complete logbook for the Director of Food and Beverage.
• To prepare all Service Menu
• To organize and handle any special events taking place in rooms and apartments
• To communicate all operational and guest service issues to the In-Room Dining Manager
• All other duties as required.

General Skills: 

• Professional, positive image, with strong leadership skills; must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; proven ability to develop and train staff; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
• Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up. Be well-groomed at all times. Have knowledge of purchasing, storage, rotation and training of all beverage offerings. Understand beverage menu pricing and contribution margin. Extensive knowledge of wine, spirits, mineral waters, soft drinks and cocktails.

Technical Skills: Ability to understand guests' service needs; ability to be well organized, maintain concentration and think clearly when providing service to guests within any given period of time; ability to focus attention on details; ability to suggestively sell restaurant menu items, beverages and wines; ability to access and input information into P.O.S. system; ability to maintain good coordination and timing while serving orders quickly; ability to exert physical effort in transporting food and beverage guests; ability to endure abundant physical movements throughout the work areas.

Language: Required to speak, read and write English, and do basic mathematics. Bilingual in Spanish is highly preferred.

Physical Requirements: Must be able to exert physical effort in transporting up to 30 pounds, endure various physical movements throughout the work areas, reach up and down. Walk, stand, crouch, or run on narrow, slippery, or erratically moving surfaces. Satisfactorily communicate with guests and co-workers to their understanding.

Qualifications: High school diploma.

Experience:

• Minimum of three years of Food & Beverage in a similar position in a luxury or ultra -luxury resort or hotel.
• Previous supervisor or management experience is highly preferred.
• Must be a minimum of 21 years of age to pour alcohol. 
• Must have a current and valid Serv Safe Food Protection Manager certification.
• Must have a current and valid Responsible Beverage Service Certification and Alcoholic Beverage Control (ABC) Server ID. 

The salary range for this position is $70,000 to $72,000. This is the pay range for this position that the Hotel reasonably expects to pay. This position also may be eligible for bonuses. Decisions regarding individual salaries will be based on a number of factors, such as experience, type of hotel experience, location, and education.  

Situated on one of the most beautiful and exclusive beaches in Southern California, Rosewood Miramar Beach is in Santa Barbara’s picturesque Montecito community and one of only 15 properties in the world to hold the coveted Forbes Five-Star title. The 16-acre residential-style estate is designed with style, grace, and glamour, featuring 153 ultra-luxury guest rooms and suites, including beachfront accommodations, a collection of signature suites, and multi-bedroom bungalows. Amenities include Forbes Five-Star Sense, A Rosewood Spa, a state-of-the-art fitness studio, two cabana-lined pools, and bespoke beach service on the sandy shores of Miramar Beach. Home to six unique dining venues, Rosewood Miramar Beach is a popular culinary destination for locals and visitors alike, with its oceanfront MICHELIN one-star and MICHELIN green star restaurant, traditional Japanese Edomae sushi experience, al fresco beach bar, sophisticated cocktail lounge, casual all-day dining as well as poolside dining, and delightful poolside ice cream shop serving classic American fare. Expansive indoor and outdoor event space, totaling approximately 28,000 square feet, includes the Chandelier Ballroom, with over 6,500 square feet, and the Great Lawn, which offers infinite ocean views. Attentive Estate-Style™ service makes Rosewood Miramar Beach the perfect destination for celebrating life’s moments in highly personalized settings. Rosewood Miramar Beach is owned by Caruso and managed by Rosewood Hotels and Resorts.