Rosewood Hotel Group Trang chủ

The Chancery Rosewood, a Rosewood Hotel Group property, is housed in the iconic former U.S. Embassy on Grosvenor Square, reimagined by British architect Sir David Chipperfield. It will include 144 spacious suites designed by Joseph Dirand, including a variety of dining and entertainment spaces: providing a stage for progressive ideas, voices and expression.

As a Spa Concierge, you will be the first and last touchpoint for our Asaya guests, ensuring every interaction feels effortless, nurturing, and exquisitely curated. You will handle reservations, greet guests with a sense of calm authority, support our practitioners, maintain a peaceful flow throughout the space, and deliver an experience that embodies mindful luxury at every step.

What You’ll Do

• Welcome and guide guests through their wellness journey with warmth, grace, and attentiveness.

• Manage bookings, treatments, itineraries, and retail purchases with absolute precision.

• Champion the Asaya philosophy by offering deeply personalised recommendations.

• Maintain the spa’s sense of tranquillity and uphold exceptional standards of presentation.

• Support practitioners and therapists to create a seamless, holistic guest experience.

• Handle guest feedback with empathy, confidence, and a solutions-focused approach.

• Work closely with the wider Wellness & F&B teams to coordinate guest journeys.

What We’re Looking For

• Previous spa, wellness, luxury retail, or concierge experience is an advantage.

• Strong emotional intelligence, calm under pressure, and a guest-first mindset.

• An ability to anticipate needs before they’re spoken.

• Excellent communication and organisational skills.

• A genuine passion for wellbeing, mindfulness, and holistic hospitality.

The Chancery Rosewood

Opening in Summer 2025, a Rosewood Hotel Group property, is housed in the iconic former U.S. Embassy on Grosvenor Square, reimagined by British architect Sir David Chipperfield. It will include 144 spacious suites designed by Joseph Dirand, including a variety of dining and entertainment spaces: providing a stage for progressive ideas, voices and expression.

Diversity & Inclusion

At Rosewood, we are committed to equity, inclusion, and belonging. We ensure a fair, transparent hiring process and are dedicated to creating opportunities for all, regardless of background.

About Rosewood

Rosewood Hotel Group is built on relationship hospitality—where genuine connections shape luxury experiences. Across our hotels, we push boundaries, embrace individuality, and create spaces that feel both welcoming and extraordinary.

Rosewood Hotels and Resorts®, in partnership with renowned real estate developer Qatari Diar, is pleased to announce the latest plans for the brand’s second London property, set to open in 2025 in the city’s distinguished Mayfair district. Officially named The Chancery Rosewood, the new hotel will realize Rosewood Hotels & Resorts’ signature A Sense of Place® philosophy, which takes the local sensibilities of a destination to inform the property experience provided there, in myriad ways, including expert-led design and décor. Balancing the rich history of the iconic building with contemporary comforts prioritized by today’s luxury traveler, the hotel will showcase architecture restoration by British architect Sir David Chipperfield of David Chipperfield Architects and interiors by French architect Joseph Dirand.