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In Room Dining Overnight Order Taker

一般信息

国家/地区
美国
省/市
夏威夷
位置
瑰丽酒店集团旗下 Kona Village Resort 度假村
部门
餐饮 - 服务
职位类型
全职正式员工

职位描述

OVERVIEW/BASIC FUNCTION
This position requires an organized person that is guest driven, friendly, eager to learn and self-motivator. Moreover, the person needs to learn, adapt and innovate quickly with a vibrant personality. 

JOB SUMMARY

To contribute to the smooth and efficient running of the In Room Dining function within the Food and Beverage Division. A mini bar attendant ensures that the mini bar in each guest room at a hotel remains stocked during a customer's stay. As a mini bar attendant’s duties include stocking bars, maintaining inventory, organizing orders, and billing customers. Should have knowledge of room service menu and ongoing promotions in other F&B outlets. To be prepared to work flexible shifts at designated area to create a fully multi skilled and productive Food and Beverage team with a sense of Aloha.

RESPONSIBILITIES

Guest Satisfaction
  • Ensures the delivery of the brand promise and always provides exceptional guest service.
  • Provides excellent service to internal customers in other departments as appropriate.
  • Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
  • Maintains positive guest and colleague interactions with good working relationships.

Operations
  • Perform opening and closing duties for each shift 
  • Stock mini bar cart according to daily fill requirements
  • Ensure Minibars are clean and presentable for incoming guest’s arrivals.
  • Stock and replace missing items, inspect, move and clean the minibars in accordance with departmental procedures and policies. 
  • Maintain, track and complete daily worksheet of mini bar stock.
  • Track inventory and communicate with order-taker to ensure guests are charged correctly for what they consume. 
  • Ensure products in minibar are not expired and take proper procedures to remove those products.
  • Maintains par stocks of all equipment and guest supplies as required. Inform Manager/Supervisor on items that are low for ordering. 
  • Report all minibar concerns to management including any guest issues. 
  • Perform any other duties that may be assigned. 
  • While in guests rooms, communicate with IRD for any tray removal. 
  • Ensures no entry to any guest room with “Do-Not-Disturb” sign. Communicate with Order-taker on all DND rooms. 
  • Return and put away any left-over supplies to their designated area. 
  • Ensure that cart is cleaned and is in proper working order at the end of every shift.  
  • Based on operational needs, performs duties in IRD such as a server and/or assisting with deliveries of amenities when needed. 
  • Have basic knowledge of other outlets and their operating hours. 
  • Carry out the service to the highest professional standards in a genuine and intuitive manner.
  • Responds to the results of the consumer audit and ensures that the relevant changes are implemented.
  • Strictly adheres to the hotel policies and procedures, especially when entering guest rooms.
  • Ensures that Rosewood standards are implemented and followed.

QUALIFICATIONS & WORKING EXPERIENCE
  • 6 to 12 months in Hotel Food and Beverage operations, preferably with In Room Dining
  • Fluent spoken and written in English  
  • Background in upscale free-standing restaurant or Food & Beverage operations preferred 
  • Familiarization with Forbes standards is preferred
  • Conversant with all aspects of the Micros System preferred
  • Fluent spoken and written in English  
  • High School Diploma
SALARY:
  • $28.00 per hour

关于我们

Located on the Kona Coast of the Big Island of Hawai‘i, the iconic Kona Village Resort will once again open its doors and welcome back ‘ohana (family) to the historic and culturally rich destination in 2023. Spanning 81 acres of stunning geologic landscape and richness, Kona Village, A Rosewood Resort will draw inspiration from the history of the site, local culture and natural elements. 

Less than 10 miles north of the Kona International Airport, Kona Village, A Rosewood Resort will debut 150 unique, standalone guest hales with locally-inspired décor and a privileged sense of seclusion. An array of distinct dining venues, including the original resort’s beloved Shipwreck Bar and Talk Story Bar, will offer elevated yet relaxed experiences. The resort will also offer an array of event spaces and outdoor activities, making it an exceptional destination for meetings, events and celebrations.