Rosewood Hotel Group 主頁

Job Description:

The Carlyle, A Rosewood Hotel, is currently seeking a highly professional and customer service-oriented individual to join our team as a Suite Ambassador. As part of our commitment to The Art of Entertainment, the Suite Ambassador will play a pivotal role in managing all aspects of the stay for our suite booking guests. This role demands an exceptional level of attention to detail and the ability to curate personalized guest experiences based on preferences and specifications.

Key Responsibilities:

• Collaboration: Connecting with various departments and associates to ensure that guest preferences, special requests, and requirements, are fulfilled and ensuring a seamless and tailored experience.
  • Be responsible for setting up, supervising, and checking Suite Ambassador (SA) designated rooms.
  • Be responsible for the proper management of corridors and back landings (cleanliness).
• Stay Management: Provide attentive and anticipatory service throughout guests' stays, overseeing all aspects of their experience to ensure flawlessness.
  • Welcome and assist guests during their stay but also prepare their stay in advance and follow up after departure when necessary.
  • Be the single point of contact for all requests for SA guests.
  • Ensure good communication and coordination with other departments involved in SA guest requests.
  • Carefully record all key customer information in Opera and Guest Tracker
  • Perform in-room check-in/ express check-out and service billing according to customer needs/ wishes.
  • Take a critical look at room inspections, report any standards violations, and ensure consistency in implementation (prior to arrival and during stay).
• Departure Experience: Bid farewell to guests with a final touch of personalized service, expressing gratitude for their stay and ensuring their departure is as memorable as their arrival.
  • Give farewell gift and manage gift inventory
• Attention to Detail: Maintain meticulous attention to detail in all interactions and service delivery, adhering to The Carlyle's standards of excellence.
• Personalization: Craft bespoke guest experiences by leveraging knowledge of individual preferences and specifications, delivering memorable moments that resonate long after their stay.

Qualifications:

• Previous experience in luxury hospitality or related field preferred.
• Exceptional interpersonal skills with the ability to foster strong relationships with guests and colleagues.
• Strong organizational skills and the ability to multitask in a fast-paced environment
• Impeccable attention to detail and perform job duties with speed and accuracy,
• committed to delivering flawless service.
• Multilingual preferred (French)
• Adept at storytelling
• Can Set priorities, organize, and monitor.
• Can think clearly, stay calm and solve problems with common sense.
• Understanding customer service requirements.
• Manage customer complaints.
• Work in perfect cohesion with co-workers within a team.
• Work independently.
• Protect the confidentiality of guest and hotel information.
• Flexibility to accommodate guests' needs and preferences, including availability for evening and weekend shifts.
• Can stand for long hours and lift up to 15 pounds.

Technical knowledge

• Perfect knowledge of hotel services
• Knowledge of professional software (Opera, Concierge Organizer, Knowcross, Glowing etc.)
• Thorough knowledge of Rosewood Hotels and Resorts policies, procedures, and standards
• Folding clothing
• Tableware and service
• Shoe care
• Tie tying techniques (including bow ties)
• Specific equipment in rooms

General knowledge

• Knowledge of luxury guests and their needs
• Knowledge of local activities and attractions
• Computer skills (Office, Internet)
• Confident with new technologies
• Hourly Range : $32.00 - $35.00

Join our team at The Carlyle, A Rosewood Hotel, and embark on a journey where you can showcase your passion for hospitality and dedication to delivering extraordinary guest experiences. Apply now to become a part of our legacy of luxury and elegance.