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At Rosewood San Miguel de Allende, we believe exceptional guest experiences begin with exceptional people. We are seeking an experienced and passionate Associate Director of Rooms to lead our Rooms Division and inspire a culture of excellence, genuine hospitality, and continuous improvement.

In this strategic leadership role, you will oversee Front Office, Housekeeping, Concierge, Guest Services, PBX, and Laundry operations, ensuring every guest journey reflects the highest standards of luxury hospitality. You will partner closely with cross-functional leaders to drive operational excellence, guest satisfaction, financial performance, and the successful execution of Forbes Travel Guide, LQA, and Rosewood standards.

What you will bring

• Proven leadership experience in Rooms Division within a luxury or ultra-luxury hotel environment.
• Strong operational and financial acumen, including budgeting, forecasting, payroll, and cost control.
• Experience leading, developing, and inspiring multidisciplinary teams.
• In-depth knowledge of Forbes Travel Guide, LQA, and luxury hospitality standards.
• A passion for creating memorable guest experiences through authentic, personalized service.
• Excellent communication, problem-solving, and decision-making skills.

If you are a collaborative leader who thrives on developing people, driving operational excellence, and delivering extraordinary guest experiences, we invite you to become part of the Rosewood San Miguel de Allende family.

When it opened on January 20, 2011, the new Rosewood San Miguel de Allende heralds in a 21st Century’s version of a renaissance in one of the most historic of Mexican towns. The new resort pays homage to San Miguel de Allende’s storied past while staying true to Rosewood’s philosophy of providing guests with a memorable experience of unparalleled luxury and understated elegance. Cradled within the historic heart of downtown and just blocks from El Jardin, Rosewood San Miguel de Allende features 67 beautifully appointed guest rooms and suites and 7 luxurious and comfortable residences. All rooms and suites offer spacious living areas, wood-beamed ceilings, thoughtful appointments and furnishings of the finest Mexican craftsmanship. The resort includes a “Sense, A Rosewood Spa®”, state-of-the-art fitness facilities, 1826 Restaurant, Luna Rooftop Tapas Bar, large indoor and outdoor event space, luscious gardens, and a unique outdoor amphitheater. With respect and reverence for the history, culture and creativity of the colonial city of San Miguel, designated as a UNESCO World Heritage Site by the United Nations, the resort embraces Rosewood’s A Sense of Place® philosophy and reflects the town’s existing charm, scale and architecture. Days can be spent exploring the cultural riches of San Miguel, including breathtaking churches, museums and the Instituto Allende situated just next door; browsing through the city's many galleries and mercados; relaxing in one of the resort's unique pools or on-site gardens; or, indulging at Sense, A Rosewood Spa®.