Rosewood Hotel Group Startseite

1. POSITION SUMMARY

The Accounts Receivable (AR) role is responsible for the accurate and timely billing, collection, and maintenance of all city ledger accounts. The position ensures that invoices are issued promptly, payments are collected efficiently, and outstanding balances are monitored and followed up in accordance with hotel credit policies. The role supports the Finance leadership in safeguarding hotel assets, preventing bad debts, and maintaining strong client relationships.

2. KEY RESPONSIBILITIES

2.1 Billing & Invoicing

• Prepare, review, and issue accurate invoices for all city ledger transactions in a timely manner.
• Ensure all supporting documents (contracts, BEOs, folios, backup) are complete, accurate, and properly attached.
• Audit banquet event orders and resolve discrepancies with relevant departments.
• Verify that all invoices and folios are correctly recorded in the AR sub-ledger.

2.2 Accounts Reconciliation & Reporting

• Reconcile AR sub-ledger to the General Ledger and ensure accuracy of balances.
• Review the AR aging report regularly and monitor collection status.
• Report overdue accounts, collection issues, and potential risks to the ADOF/DOF.
• Assist in the preparation of monthly financial statements and AR-related schedules.

2.3 Collections & Customer Communication

• Follow up on outstanding balances through reminders, statements, and formal collection letters.
• Maintain professional and timely communication with clients regarding billing inquiries, disputes, and account reconciliations.
• Coordinate with Sales, Events, and Front Office teams to resolve client issues and ensure accurate billing.
• Maximize collection efficiency while maintaining positive client relationships.

2.4 Credit Card & Payment Processing

• Verify that all credit card transactions are settled daily and payments are received from processors verify bank payments, and CC reconciliations.
• Investigate and resolve any unsettled vouchers or discrepancies.
• Respond promptly to credit card chargebacks and returned checks.

2.5 Ledger Management & Night Audit Review

• Maintain the city ledger and guest ledger, ensuring completeness and accuracy of all account activity.
• Review night audit reports daily and verify accuracy of client account postings.
• Initiate corrective actions when discrepancies are identified.

2.6 Documentation & Compliance

• Ensure all invoices, payment records, and supporting documents are properly filed and stored.
• Maintain strict confidentiality and integrity in handling financial information.
• Participate in Credit Committee meetings and provide updates on AR performance and issues.
• Ensure compliance with hotel internal controls, financial policies, and brand standards.

2.7 Additional Responsibilities

• Support the ADOF/DOF in bad debt prevention and recovery efforts.
• Assist with policy and procedure updates related to AR and credit management.
• Perform additional duties as assigned in alignment with business needs.
• Serve as a brand ambassador and uphold the hotel’s culture, mission, and core values.

3. REQUIRED SKILLS

• Strong proficiency in Opera Cloud PMS, Micros POS, and Microsoft Office applications.
• Knowledge related Credit Card systems. / PCI Compliance.
• Strong analytical skills, attention to detail, and accuracy in financial work.
• Excellent communication and customer service skills.
• Ability to work independently, prioritize tasks, and meet deadlines.
• Fluency in English (written and spoken).

4. QUALIFICATIONS

• University degree in Accounting or Finance.
• Additional finance or hospitality training is an asset.

5. EXPERIENCE

• Minimum 3 years of experience in a luxury or international hotel environment.
• Minimum 5 years of experience in a similar Accounts Receivable or credit-related role preferred.
• Strong knowledge of bookkeeping, POS handling, and credit card processing.
• Familiarity with hotel internal control systems and financial procedures.

 The pay scale for this position is between $26 and $29/hour. This is the pay range for this position that the Hotel reasonably expects to pay.

Following its debut in the Roaring '20s, the legendary Hotel Georgia came to be known as Vancouver's most historic and elegant retreat. When it first welcomed guests in 1927, the hotel brought unheard of luxuries to the young city of Vancouver and Canada's West Coast. And it wasn't just the local society set that made the hotel the heart of Vancouver; Louis Armstrong, Ginger Rogers, Frank Sinatra, Laurence Olivier, the Rolling Stones and the Prince of Wales all added to the mystique of this irreplaceable piece of history. Now unveiled as Rosewood Hotel Georgia, the fully restored Georgian Revival property has returned to its former grandeur with additional elegance afforded by extensive amenities and the impeccable service of Rosewood Hotels & Resorts. From the painstaking restoration of Old World craftsmanship to the addition of the most luxurious furnishings and latest technology, Rosewood Hotel Georgia offers an unmatched combination of legacy and luxury - a return to the golden age of hotel travel.