Rosewood Hotel Group Startseite

The Waitstaff at Café 1228 plays a vital role in ensuring guest satisfaction by consistently delivering on the brand promise and upholding the highest standards of hospitality. This position is responsible for executing all Food and Beverage essentials, maintaining brand consistency, and responding to guest feedback with meaningful, service-driven improvements. Core duties include greeting and seating guests, taking orders, serving food and beverages, and handling payment transactions with precision and integrity.

The ideal candidate will possess exceptional interpersonal skills, demonstrating professionalism and empathy when addressing guest inquiries and resolving complaints. Building strong relationships with both guests and team members is essential, as is a collaborative spirit and proactive approach to service. Familiarity with the Micros System and strict adherence to financial protocols are required. The candidate should also have a thorough understanding of the menu and be confident in making personalized recommendations to elevate the dining experience.

Other standard responsibilities

• Comply with the company policies
• Work within all pre-set budgetary limits
• Drive and contribute to the overall efficiency of the department
• Motivate and develop team members
• Maintain the confidentiality and privacy of any confidential documents, matters, and techniques
• Should model the Company’s culture at all times.
• Take on other tasks as may be necessary or required

New World Makati Hotel is a world-class deluxe hotel located in the heart of Makati. With a thoroughly modern vibe and hints of Oriental influence, the hotel features 578 guestrooms and suites with Residence Club executive floor accommodation, a business center, sophisticated dining options, a well-equipped fitness center with sauna and spa, an outdoor swimming pool, and 1,800 square meters of dynamic function space for meetings and conferences.

The hotel is located directly across Greenbelt, the country’s premier lifestyle shopping center. It is also nine kilometers from Ninoy Aquino International Airport and within steps of many embassies, as well as Manila’s top business addresses and upscale shopping venues.

New World Makati Hotel is part of New World Hotels & Resorts properties, designed for discerning business travelers and vacationers and offers deluxe business hotels and resorts in China and Asia destinations.

Every New World Hotels & Resorts property provides not only a place to stay but also a gateway from the hustle and bustle of city life. Guests will discover a world where the experience is always warm and the care is genuine. Indeed, New World Hotels & Resorts properties are known to be retreats for travelers who desire convenience, privacy and the highest standards of comfort and personalized services.