Rosewood Hotel Group Startseite

Job Summary

Under the supervision of the Director of Guest Experience, the Night Manager oversees hotel operations during the overnight shift, ensuring guest satisfaction, safety, and smooth Front Office and Night Audit functions. This role includes managing the overnight team, resolving guest concerns, completing financial audits, and maintaining hotel standards while acting as the Manager on Duty.

Essential Duties and Responsibilities

Front Office Operations

• Oversee overnight Front Office operations and ensure adequate staffing.
• Review arrivals, departures, VIPs, and daily activities with the team.
• Assign duties, monitor performance, and ensure service standards are met.
• Handle guest requests, complaints, and service recovery.
• Assist with room assignments, VIP arrivals, and guest inquiries.
• Maintain cleanliness and organization of front-facing areas.
• Ensure proper communication through logbooks and shift handovers.
• Support revenue initiatives and maintain positive guest relations.

Night Audit Responsibilities

• Complete nightly audit and end-of-day processes accurately.
• Verify guest charges, payments, and financial transactions.
• Balance cash, credit cards, and accounts.
• Investigate and resolve discrepancies.
• Reconcile revenue across departments and systems.
• Prepare and distribute audit and financial reports.
• Maintain accurate records and ensure compliance with financial controls.

Manager on Duty Functions

• Act as the senior manager on duty overnight.
• Respond to guest issues, emergencies, and operational concerns.
• Conduct property inspections and ensure safety and cleanliness.
• Coordinate with Security, Engineering, and other departments.
• Complete incident reports and ensure proper documentation.
• Approve financial transactions within authority limits.
• Ensure effective communication between shifts.

Leadership and Associate Management

• Supervise and support overnight associates.
• Provide coaching, training, and performance feedback.
• Ensure adherence to hotel policies and service standards.
• Maintain positive staff relations and team morale.
• Support training programs and performance evaluations.
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Safety and Security

• Ensure the safety and security of guests, staff, and property.
• Respond to emergencies and follow established procedures.
• Monitor access to the property and secure sensitive areas.

Standard Responsibilities

• The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
• Ability to uphold and enforce hotel’s standards, policies and procedures with self and associates.
• Ability to prioritize and organize work assignments
• Ability to motivate associates and maintain a cohesive team
• Must be computer literate.
• Must be able to work well under pressure
• Demonstrated ability to remain in stationary position for extended periods of time with limited movement.
• Demonstrated attention to detail
• Demonstrated ability to respond to callers’ needs in a positive manner assuring optimal satisfaction.
• The ability to always maintain discretion and confidentiality of all guests and hotel information.
• Ability to work cohesively with other departments as part of a team
• Requires physical stamina to stand, lift, carry and walk continuously for duration of shift
• Must be able to lift up to sixty pounds
• Must be able to push and pull a trolley of up to 150 pounds

Position Requirements, Skills & Knowledge

• Minimum 2 years proven experience as a Night Manager or Night Supervisor luxury or ultra-luxury hotel environment.
• Minimum 3–5 years of luxury Front Office experience.
• Previous Night Audit experience in a luxury hotel.
• Supervisory or management experience.
• Strong knowledge of Opera PMS and hotel operating systems.
• Excellent financial and analytical skills.
• Strong leadership and decision-making abilities.
• Exceptional communication and interpersonal skills.
• Ability to lead multiple departments during overnight operations.
• Ability to remain calm under pressure and resolve complex situations independently

A destination in itself, the recently renovated Rosewood Bermuda is the centerpiece of the prestigious community of Tucker’s Point Bermuda’s premier resort, golf club and residential community. Gracing 240 of the most beautiful coastal acres on the island, the award-winning tropical hideaway neighbors the estates of Tucker’s Town and offers breathtaking vistas of the ocean and sound. With just 88 rooms and suites, guests feel they are part of an elite club with exclusive access to the largest private pink-sand beach on Bermuda as well as the island’s finest amenities. They can golf like champions, sail the ocean blue, dive shipwrecks and colorful reefs, play a friendly game of tennis or “spa” to their heart’s delight within this well-appointed setting.