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Spa Concierge

Allgemeine Informationen

Land/Region
Deutschland
Bundesland/Kanton/Stadt
München
Standort
Rosewood Munich
Abteilung
Spa und Wellness
Jobtyp
Festangestellt in Vollzeit

Jobbeschreibung

  • The Spa Concierge is responsible for handling guest requests in a friendly, efficient, and courteous manner at all times, ensuring an exceptional reservation and guest experience. This role plays a key part in promoting Asaya memberships and services to drive sales and foster repeat business.
  • Manage the guest reservation process with efficiency and accuracy, supporting the seamless daily operations of the spa.
  • Deliver the highest standards of service, proactively enhancing guest satisfaction and profitability.
  • Open and close the spa daily in accordance with departmental SOPs, financial procedures, and brand standards.

  • Maintain a pristine and orderly spa environment, taking pride in upholding cleanliness and presentation.

  • Anticipate guest needs, respond promptly, and acknowledge all guests with professionalism, regardless of demand or time of day.

  • Continuously seek opportunities to improve spa reception procedures and guest interactions.
  • Foster a positive, cooperative attitude when engaging with guests, colleagues, subordinates, and the leadership team. 
  • Oversee daily spa billing, gratuities, and financial reporting with precision.

Qualifications & Skills:
  • Strong knowledge of the wellness, spa, and fitness industry.
  • Excellent command of both German and English (written and spoken).
  • Exceptional interpersonal skills with a warm, service-oriented approach.
  • Detail-oriented, organized, and capable of multitasking in a fast-paced environment.




Über uns

Rosewood Munich opened in Autumn 2023 as the brand’s first property in Germany and seventh property in Europe. Housed in two landmark, historical buildings comprised of the former headquarters of the State Bank of Bavaria and the adjacent Palais Neuhaus-Preysing, a former grand aristocratic residence, Rosewood Munich will be ideally situated on Kardinal-Faulhaber-Strasse in the heart of the historic city center. The hotel will be located within walking distance of several of the city’s most popular sites and destinations, including central Marienplatz square, the Residenz city palace, Bavarian State Opera, and the Maximilian- and Theatinerstraße shopping districts, as well as world renowned museums. Rosewood Munich will offer 132 spacious guestrooms and suites designed to complement the property’s original façade and iconic stairways, which remain well preserved and contribute to the city of Munich’s ensemble of historical buildings. The property will boast an inviting lobby lounge and two distinct dining venues, which include a full service restaurant and a vibrant bar. Rosewood Munich will also feature a full service spa, which will house five treatments rooms, as well as an indoor pool and fitness area. Additionally, the hotel will include extensive meetings and events spaces to accommodate a variety of private gatherings, conferences, and special events for up to 400 guests.