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Spa Therapist

General Information

Country/Region
United Arab Emirates
Province/City
Abu Dhabi
Location
Rosewood Abu Dhabi
Department
Spa & Wellness
Job Type
Full-time Permanent

Job Description

OVERVIEW/BASIC FUNCTION:

Provide all facial, salon, massage and body services offered by the Spa at Rosewood Abu Dhabi. Cultivating and maintaining a professional attitude at all times. 

RESPONSIBILITIES:

• Maintain complete knowledge of and comply with all Rosewood Abu Dhabi departmental policies/service procedures/standards.

• Maintain complete knowledge of correct maintenance and use of equipment.  Use equipment only as intended.

• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

• Maintain positive guest relations at all times.

• Resolve guest complaints, ensuring guest satisfaction.

• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.

• Maintain knowledge of hours of operation, memberships, reservations, fees, treatments, products and merchandise as well as pertinent hotel information.

• Set up and organize workstation with designated supplies, forms and resource materials; report shortages to supervisor.

• Be familiar with all hotel/spa packages, promotions, prices and rates.

• Attend all scheduled meetings, classes and training sessions; knowledge required within the Spa must be passed on to co-workers.

• Perform opening procedures.

• Maintain inventory products.

• Schedule guest appointments.

• Verify medical releases from guests with applicable medical conditions.

• Conduct appointments according to guest’s comfort and desire.  Follow service protocol.

• Follow draping procedures.

• Prepare guest consultation.  Be thoroughly familiar and able to recommend Spa products and treatments as well as know pertinent hotel information.

• Sanitize implements.

• Sell/promote merchandise.

• Complete required post- treatment documents.

• Follow dirty linen procedures and room set up.

• Handle emergency procedures and report any accidents to your manager and security.

• Close station.

• Responsible for stocking supplies needed for cabinets (sheets, towels, blankets, refill oils, creams, and all products used by therapists while performing their treatments). 

• Fill out necessary commission report at the end of each day. 

• Follow established standard guideline for massage/treatment procedures. 

• All other duties as required.

OSHAD RESPONSIBILITIES:

While at work, (and while on work premises) an associate shall:

• Take reasonable care of their own health and safety.

• Take reasonable care of the health and safety of a person and the workplace, that may be affected by their acts or omission at work;

• Cooperate with full compliance with Hotel’s developed OSHMS policies, OSHMS procedures & operational works instruction in order to protect the health and safety of the people.

• Report to immediate supervisor any situation which they have reason to believe could present a hazards and which they cannot themselves correct;

• Report all OSH incidents and work related injuries; and

• Not intentionally or recklessly interfere with or misuse anything provided (e.g. Equipment & machineries, PPE, etc.) at the Hotel’s workplace in the interest of health, safety, welfare or protection or management of the workplace.

• Participate in conduct of OSH related planning and implementation in order to achieve the Hotel’s OSH objectives, targets & program.

• Attend all training arranged by Hygiene, Health & Safety Manager such as OSH training, safety Induction, on the job training, tool box talks, etc.

ACCOUNTABILITY:

• Held accountable and committed whatever it takes to comply with the company’s OSHMS Policies, OSHMS Procedure, & Operational Works Instruction and any other relevant legislation applies within the organization.

• Held accountable to take care of his own health and safety, other person in the workplace that may be affected by their acts or omission at work.

• To report to his supervisor or respective Manager.

QUALIFICATIONS:

• Experience: Minimum 2 years’ esthetics/ massage experience in a luxury spa environment, preferably within a luxury hotel.

• Education: High school diploma.  Diploma or degree in a related field. Esthetic Certification from the Cosmetology Association of BC. CPR certified.

• General Skills: Must be able to perform job functions with attention to detail, speed and  accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems, using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

• Technical Skills:

Ability to:
a. Perform job functions with attention to detail, speed and accuracy.
b. Prioritize, organize and follow up.
c. Be a clear thinker, remaining calm and resolving problems using good judgment.
d. Follow directions thoroughly.
e. Understand guest’s service needs.
f. Work cohesively with co-workers as part of a team.
g. Work with minimal supervision.
h. Maintain confidentiality of guest information and pertinent hotel data.
i. Knowledge of SpaSoft is an asset.

• Language: Required to speak, read and write English.  Additional language is an asset

About Us

Located on Al Maryah Island at the core of Abu Dhabi’s new Central Business District (CBD), Rosewood Abu Dhabi is a five-star luxury hotel inspired by the glistening Arabian Gulf, reflecting the history, architecture, and culture of Abu Dhabi. You will discover spacious guest rooms, fine dining, and world-class amenities married to stunning views.