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Position Overview

The Operations Manager – Outlets is responsible for the overall leadership, performance, and guest experience across the resort’s dining outlets. This role ensures the seamless execution of daily operations, maintaining the highest standards of luxury service, while driving associate engagement, operational efficiency, and financial performance.

As a key member of the pre-opening team, the Operations Manager will play a central role in shaping Rosewood Amaala’s dining identity, aligning with the brand philosophy of A Sense of Place® and delivering curated, intuitive, and personalized experiences for every guest.

Key Responsibilities

• Oversee day-to-day operations of all assigned F&B outlets, ensuring consistency and excellence in service delivery.
• Lead and inspire outlet leaders and teams to embody Rosewood values and exceed guest expectations.
• Monitor and drive outlet performance through guest satisfaction, revenue, and profit objectives.
• Collaborate closely with Culinary, Beverage, and F&B leadership teams to ensure harmony between service and gastronomy.
• Implement training programs to enhance associate skills in luxury service, upselling, and guest engagement.
• Ensure compliance with local regulations, health, safety, and hygiene standards.
• Manage labor planning, scheduling, and productivity while optimizing operational costs.
• Address guest feedback promptly and professionally, turning challenges into opportunities.
• Participate in developing and executing outlet-specific promotions and events.
• Support the Assistant Director of F&B in strategic planning, budgeting, and pre-opening activities.

Qualifications

• Minimum 7 years of progressive Food & Beverage experience, with at least 3 years in a leadership role in luxury hotels or resorts.
• Proven track record of managing multiple dining outlets simultaneously.
• Strong understanding of luxury guest service standards and cultural sensitivity.
• Excellent leadership, communication, and interpersonal skills.
• Financial acumen with experience in budgeting, forecasting, and P&L management.
• Pre-opening experience in luxury hospitality is an advantage.
• Fluency in English is required; knowledge of Arabic or additional languages is a plus
  • • Fluency in English required; knowledge of Arabic or additional languages is an advantage.