Skip to content

Security Officer

General Information

United States of America
Kona Village Resort, A Rosewood Resort
Job Type
Full-time Permanent

Job Description


Provide security and emergency response services throughout the resort, ensuring that performance is within the guidelines of written procedures and resort philosophy. Enforce security and safety guidelines to safeguard resort and guest property. Investigate and document incidents of concern and properly respond to resolve issues of concern. Patrol resort buildings, grounds and other areas on the resort as assigned, noting unusual circumstances, persons, and /or safety violations. Assist with security at hotel related functions, escort non-authorized persons off property. Provide entry / exit gate screening as related to security.
  • Always greet and welcome guests in a warm and friendly manner.
  • Respond rapidly to all emergencies and manage crisis situations in an efficient and professional manner.
  • Exhibit a calming demeanor and manage emergency situations.
  • Provide 1st aid and CPR / AED as needed
  • Conduct foot and mobile patrols within the resort and monitor entry and exit gates.
  • Initiate investigations through short- and long-term observation, review of documentation, interviews
  • Accurately document incidents, inquiries and investigations.
  • Answer phone, monitor security cameras and dispatch security officer accordingly.
  • Enforce security and safety guidelines to safeguard resort and guest property.
  • Coordinate and supervise special assignments.
  • Conduct administrative duties such as issuing keys, vehicle parking decals, lockers, paychecks, etc.
  • Conduct vehicle, locker and parcel searches relating to security and safety as directed.
  • Escort individuals off property.
  • Provide physical security at resort related functions.
  • Perform other related duties as assigned or required.
  • Must be willing and able to work all shifts including weekends and holidays as determined Safety and Security Team Leaders
  • Must be able to work in excess of 40 hours per week as needed
  • Must be available to be recalled or held over for weather related emergencies (Tsunami, Hurricane, and Earthquake. Etc.)
 Equipment Use
  • Ability to use the telephone and radio.
  • Ability to use various office equipment such as telephone, network camera system, fire panel, etc.
  • Ability to use Automated External Defibrillator (AED).
  • Ability to operate a utility vehicle or cart.

Mental and Physical Demands
  • Ability to remain calm in emergency situations.
  • Able to manage stressful and challenging situations.
  • Able to stand, walk, bend and reach during most shifts.
  • Lift and carry up to 25-50lbs under normal conditions.
 Communication Demands
  • Must have the ability to communicate verbally with guests and employees  
  • Interviewing skills: (who, what, where, when, why) and transcribe accurately to formulate reports and investigations.
  • Ability to communicate over the phone or radio.
Working Conditions
  • Outdoors in various whether conditions patrolling resort.
  • Indoors in an office environment.
  • In a booth at the entry gate. (That may be affected by various weather conditions).
  • Travel throughout the resort
  • Current Hawaii State Guard Card.
  • CPR/1st Aid certified / AED Certification
  • Valid Driver’s License

About Us

Located on the Kona Coast of the Big Island of Hawai‘i, the iconic Kona Village Resort will once again open its doors and welcome back ‘ohana (family) to the historic and culturally rich destination in 2023. Spanning 81 acres of stunning geologic landscape and richness, Kona Village, A Rosewood Resort will draw inspiration from the history of the site, local culture and natural elements. 

Less than 10 miles north of the Kona International Airport, Kona Village, A Rosewood Resort will debut 150 unique, standalone guest hales with locally-inspired décor and a privileged sense of seclusion. An array of distinct dining venues, including the original resort’s beloved Shipwreck Bar and Talk Story Bar, will offer elevated yet relaxed experiences. The resort will also offer an array of event spaces and outdoor activities, making it an exceptional destination for meetings, events and celebrations.