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Service Centre Associate

General Information

Country/Region
Hong Kong SAR
Province/City
Hong Kong SAR
Location
Rosewood Hong Kong
Department
Rooms - Heart of House
Job Type
Full-time Permanent

Job Description

Essential duties and responsibilities

  • Maintains positive guest and colleague interactions with good working relationships
  • Answer all incoming calls in professional manner using the correct telephone etiquette at all times
  • Handle wake-up calls
  • work as overnight shift 

Requirements

  • Degree or Higher Diploma in Hospitality or Tourism management is an advantage
  • Minimum 1-year relevant experience in a sizeable luxury hotel, including internships
  • Proficiency in English, Putonghua and Cantonese is essential. Additional language is a plus
  • Commit and passionate in delivering personalized guest service, anticipatory with a keen eye for detail

Is a “brand ambassador" at all times and ensures brand integrity and clarity and company’s culture is always maintained.

About Us

A culmination of the group’s differentiated approach to luxury hospitality, Rosewood Hong Kong is the newest global icon for Rosewood Hotels & Resorts®. At the epicentre of the Victoria Dockside arts and cultural district, Rosewood Hong Kong features 322 rooms and 91 suites in Rosewood’s high-residential style, including 18 specialty suites and 186 Rosewood Residences, designed to accommodate longer stays. A new centre of gravity on the Tsim Sha Tsui waterfront, Rosewood Hong Kong’s numerous bars and restaurants will create a vibrant gastronomic hub, showcasing unique concepts which convey Rosewood’s signature, innovative approach to intimate, casual and lively dining. The first urban outpost of Asaya will feature integrative wellness, fitness and spa facilities, debuting a unique gastronomic concept that emphasises wellbeing at its core.