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Wellness Manager (Spa Manager)

General Information

Country/Region
Hong Kong SAR
Province/City
Hong Kong SAR
Location
Rosewood Hong Kong
Department
Spa & Wellness
Job Type
Full-time Permanent

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Manage and administer all Wellness operations to include, but not limited to, guest service, product quality and innovation, merchandising and revenue generation
  • Collect and analyze current Wellness trends, develop and implement new ideas and drive its innovation under the guidance of the Director of Wellness
  • Monitor and develop team performance by providing supervision and professional development, training and coaching, ensure that all associates are highly skilled and professional in their approach
  • Ensure the highest standards of service are adhered with a seamless guest service experience
  • Prepare, recommend and manage the annual budgets, forecasts, marketing plans and objectives

REQUIREMENTS
  • Minimum 7 years’ relevant working experience in a sizeable luxury spas or wellness services with at least 3 years in a similar capacity
  • Possess excellent guest services skills, professional presentation and sophisticated interpersonal skills
  • Confident, enthusiastic and motivational
  • Excellent bilingual communication skills
  • Strong sense in business acumen and Wellness market trends with leadership potential

About Us

A culmination of the group’s differentiated approach to luxury hospitality, Rosewood Hong Kong is the newest global icon for Rosewood Hotels & Resorts®. At the epicentre of the Victoria Dockside arts and cultural district, Rosewood Hong Kong features 322 rooms and 91 suites in Rosewood’s high-residential style, including 18 specialty suites and 186 Rosewood Residences, designed to accommodate longer stays. A new centre of gravity on the Tsim Sha Tsui waterfront, Rosewood Hong Kong’s numerous bars and restaurants will create a vibrant gastronomic hub, showcasing unique concepts which convey Rosewood’s signature, innovative approach to intimate, casual and lively dining. The first urban outpost of Asaya will feature integrative wellness, fitness and spa facilities, debuting a unique gastronomic concept that emphasises wellbeing at its core.