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Talent Development Manager

General Information

Country/Region
Spain
Province/City
Madrid
Location
Rosewood Villa Magna
Department
Talent and Culture
Job Type
Full-time Permanent

Job Description

Essential Duties and Responsibilities 

• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Ensure that standards are maintained at a superior level on a daily basis.
• Manage/organize/facilitate/design training and development programs.
• Conduct training needs analyses, develop and implement departmental and individual training plans and measure success.
• Facilitate RHR mandated training programs.
• Develop and distribute monthly training calendar.
• Coordinate trainers needed for various programs utilizing training team and department managers.
• Support the training for and continued use of Rosewood Resources tool.
• Maintain accurate records of participants in each training session. 
• Champion diversity and inclusion initiatives to build a diverse workforce.

Learning and Development

• Design and deliver impactful training programs to enhance employee skills and capabilities.
• Identify skill gaps and development opportunities through regular assessments and feedback.
• Foster a culture of continuous learning and growth.

Performance Management

• Implement effective performance management processes to drive accountability and growth.
• Provide coaching and support to managers and employees on performance feedback and goal setting.
• Utilize data-driven insights to improve performance outcomes.


Required Skills 

• General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
• Technical Skills: Proficiency with Microsoft Office products, with advanced PowerPoint knowledge. Excellent public speaking and presentation skills. Creative and graphic design ability for presentation development and enhancement.
• Language: Required to speak, read and write in Spanish and English, with fluency in other languages preferred.

Qualifications 

• Education: Bachelor's degree in Business, Hospitality, Hotel management, Psychology, Talent & Culture or a relevant field of work, or an equivalent combination of education and work-related experience.
• Proven experience in talent management, organizational development, or related HR roles.
• Strong communication, leadership, and collaboration skills.
• Ability to thrive in a fast-paced, innovative environment.
• Proficiency in HR technology and talent management tools.

Experience 

Two years’ experience as a hospitality trainer or training manager. Hotel operations experience is also desirable.

About Us

Rosewood Villa Magna the hotel with a sense of Spanish Villa, features 154 thoughtfully appointed guestrooms and suites, distinctive dining experiences, a Sense Spa, and surrounded by unique greenery spaces, as well as secluded terraces and gardens providing a rich residential feeling.  Long esteemed for hosting discerning travellers, this distinctive hotel has been thoughtfully refurbished to an elevated level of luxury, contemporary style, and modern amenities. Reopening as Rosewood Villa Magna in 2021, the hotel is an inspired base for international travellers in an incomparable location within the very heart of Madrid.