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BEGIN YOUR ROSEWOOD JOURNEY

We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day.  If you share the same sentiment, then this opportunity is for you.

The Carlyle, A Rosewood Hotel is currently recruiting for a Director of Housekeeping who will be responsible for directing and working with the team to successfully execute operations within the department, ensuring guest rooms, public space, valet and heart of house areas are clean and well maintained.  Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.   

Key Responsibilities

·         Develops and updates policies and manuals, as related to the department, for implementation in the hotel, while ensuring compliance to the same for consistency across the group.

·         Motivates the Housekeeping team to focus on the critical components of operations to drive guest/staff satisfaction and the desired financial results

• Experience in implementing and driving programs and procedures within a team.   
• Demonstrated leadership in managing and developing people.
• Works with the leadership team of the property to identify and implement action plans to prevent the reoccurrence of issues.

·         Support the hotel philosophy concerning hiring, employee relations, disciplinary action, training, counselling, evaluating, etc.

·         Promote quality assurance expectations and standards as directed (Forbes, LQA and Rosewood Brand Standards).

·         Initiates and maintains an effective inspection program including rooms and public areas including room prevention programs, marble and metal conditions and public facilities

Qualifications

• Bachelor Degree in Hospitality Management or equivalent work experience
• Minimum three years’ experience in a senior level managerial position in housekeeping at an ultra-luxury hotel, preferably in a union environment

·         Minimum 5 years managerial housekeeping experience

• Thorough knowledge of Hotel Operations, Hotel Services, Hotel’s policies and regulations, technical knowledge of Opera, HotSOS and Microsoft Office Application.

Competitive Benefits

• Medical, dental, vision and retirement benefits
• Paid holidays
• We encourage personal and professional growth. Continue the Rosewood Journey through global talent development opportunities.

Salary Range: $128,000 - $140,000 annually

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