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Concierge

General Information

Country/Region
Qatar
Province/City
Doha
Location
Rosewood Doha
Department
Rooms - Front Office
Job Type
Full-time Permanent

Job Description

Job Summary 
The Concierge is the ultimate curator of guest experiences, dedicated to providing personalized service and expert recommendations. This role involves coordinating and organizing guest requests, including restaurant reservations, event tickets, transportation arrangements, and bespoke experiences, all delivered with precision and attention to detail.

Essential Duties and Responsibilities:
• Ensure a timely and seamless service when dealing with guest requests, providing proactive knowledgeable, engaged service to all guests.
• Seeking Innovation, creativity and personalization of concierge services and experiences offered to guests.
• Have a thorough knowledge of local restaurants, museums, and attractions; thorough knowledge of current events in and around the area to be able to give recommendations to guests.
• Assist guests with all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Coordinate guest requests with designated vendors which may include:
- Room accommodations
- Airline reservations, changes, cancellations
- Transportation from hotel to airport and return
- Bus/Metro transportation
- Limousine reservations
- Car rentals
- Car repair and servicing
- Charter flights/rentals
- Babysitting services
- Banking/financial services
- Business center services/fax or telex services/mailing and delivery services
- Interpretation services
- Notary services
- Restaurant reservations
- Dry cleaning, laundry, alterations, repairs
- Sporting events, golf facilities, sport and athletic activities/rentals, outdoor activities, health club facilities
- Formal wear rentals
• Perform Meet & Greet Services at the Airport as per Rosewood Doha SOP.
• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Ensure that standards are maintained at a superior level on a daily basis.
• Maintain complete knowledge of correct maintenance and use of equipment.
• Anticipate guests needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
• Maintain complete knowledge of:
- all hotel features/services, hours of operation.
- all hotel restaurant food concepts, menu price range, dress code and ambiance.
- all hotel room types, numbers/names, layout, appointments, amenities, and locations.
- all hotel room rates, special packages and promotions.
- daily house count and expected arrivals/departures (particularly VIPs).
- scheduled daily group activities, names, and location of meeting/banquet rooms.
- local events, attractions, holiday schedules.

About Us

Housed in two striking towers inspired by the coral reefs in the seas surrounding Qatar, Rosewood Doha and Rosewood Residences Doha will consist of an ultra-luxury hotel with 185 exquisite guestrooms and sumptuous suites, 173 serviced apartments for longer-term stays and 300 residences available for purchase. The hotel will be one of the city’s most dynamic culinary destinations with a collection of eight innovative outlets, including a bistro, lobby lounge, coffee shop/deli, three specialty restaurants, cigar lounge and a lifestyle entertainment lounge. Featuring a 1,500-square-meter ballroom, the property will showcase multiple private event venues, anchored around sleek interiors and state-of-the-art technology, which will transform ordinary events into the extraordinary. The hotel will also introduce Sense, A Rosewood Spa, offering total discretion and relaxation, along with a fitness center featuring state-of-the-art training equipment. Rosewood's signature Manor Club executive lounge concept will soar to new heights in Qatar and offer Club Room and Suite guests curated services with added convenience and privacy. Rosewood Residences Doha will also introduce 300 for-sale residential apartments, catering to global citizens who crave a lifestyle of authenticity fused with modern luxury. The residences will be complete with bespoke amenities, facilities and services to create the world’s pinnacle of private luxury living and contemporary style in Qatar.