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Job Summary 

To provide full administrative support to the Events Sales Managers, ensuring the smooth operation and organization of the department. Assist with incoming inquiries when possible and perform any other reasonable tasks as requested by management. Represent the hotel in accordance with company standards of dress, grooming, and hygiene at all times. Additionally, support the Events Sales Managers and Events Sales Executives in areas such as contracting, invoicing, and deposit collection to enhance overall billing accuracy and efficiency

Essential Duties and Responsibilities

• Maintain the Hotel Code of Conduct at all times.

• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.

• Professionally answer all general telephone calls and manage guest expectations in absence of other members of the team, communicating with appropriate departments as necessary.

• Handle all incoming groups and events enquiries, both via phone and email, qualifying and distributing in absence of other members of the team.

• Conduct show arounds during absence of managers and executives.

• Prepare and distribute all material and correspondence relative to the successful operation of the department such as contracts, daily events, expense reports, leaves calendar, banquet event orders, change logs, diagrams, equipment request, petty cash expense management and other reasonable tasks as requested.

• Promptly distribute last minute changes to all relevant departments in the absence of managers and executives.

• Audit event Sales database through Salesforce/Delphi.

• Conduct bi-annual competitor site analyses.

• Process complimentary night/entertainment requests forms for the members of the team.

• Process expense reports and reimbursements forms for the team.

• Accurately maintain all active Event files.

• Maintain and update departmental SOPs.

• Order office supplies and maintain office equipment.

• Perform daily, weekly and monthly, or as needed, administrative duties.

• Consistently offer professional, friendly and engaging service.

Housed in two striking towers inspired by the coral reefs in the seas surrounding Qatar, Rosewood Doha and Rosewood Residences Doha will consist of an ultra-luxury hotel with 185 exquisite guestrooms and sumptuous suites, 173 serviced apartments for longer-term stays and 300 residences available for purchase. The hotel will be one of the city’s most dynamic culinary destinations with a collection of eight innovative outlets, including a bistro, lobby lounge, coffee shop/deli, three specialty restaurants, cigar lounge and a lifestyle entertainment lounge. Featuring a 1,500-square-meter ballroom, the property will showcase multiple private event venues, anchored around sleek interiors and state-of-the-art technology, which will transform ordinary events into the extraordinary. The hotel will also introduce Sense, A Rosewood Spa, offering total discretion and relaxation, along with a fitness center featuring state-of-the-art training equipment. Rosewood's signature Manor Club executive lounge concept will soar to new heights in Qatar and offer Club Room and Suite guests curated services with added convenience and privacy. Rosewood Residences Doha will also introduce 300 for-sale residential apartments, catering to global citizens who crave a lifestyle of authenticity fused with modern luxury. The residences will be complete with bespoke amenities, facilities and services to create the world’s pinnacle of private luxury living and contemporary style in Qatar.