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Head Stylist

General Information

Country/Region
Qatar
Province/City
Doha
Location
Rosewood Doha
Department
Spa & Wellness
Job Type
Full-time Permanent

Job Description


Job Summary 

To provide hair styling treatments, train/lead other hair stylists and recommend experiences as well as retail products at the highest level of personalization while maintaining a gracious, enthusiastic, helpful and professional attitude with all Guests and Associates. To possess complete knowledge and understanding of all services and products offered, upholding to the Asaya wellness and vision of the Duck & Dry hair salon. 

Essential Duties and Responsibilities 

General Duties 

•Deliver high-end styling services including signature blow dries, precision haircuts and expert color treatments to ensure each client experiences Duck & Dry’s distinctive approach 
•Master a blend of traditional and modern hair techniques to guarantee a consistent yet trend forward look while maintaining the signature Duck & Dry styling ethos 
•Offer expert guidance on Duck & Dry products, tailoring recommendations to each guest’s specific needs to ensure a personalized aftercare routine that enhances the overall styling experience 
•Actively promote all available services and products within the salon, offering clear comparisons and helping guests select the most suitable treatments for their hair type and lifestyle yet accordingly to their predispositions and preferences 
•Lead by example, delivering a luxury customer experience with a focus on high level personalization to ensure every guest feels valued from their first step into the salon to the completion of their service 
•Anticipate guest needs with intuition to ensure they feel cared for and their expectations are exceeded at every touchpoint, creating an exceptional salon experience 
•Meticulously manage the appointment schedule to ensure timely service delivery while optimizing the flow of daily operations to maintain guest satisfaction and stylist efficiency 
•Closely keep track of the different subsequent and simultaneous appointments, strictly adhering to punctuality and adjusting workforce number and/or speed as needed to ensure the most flawless sequence of services  
•Cultivate a positive, cohesive atmosphere within the salon while representing accurately the Duck & Dry brand values and fostering a collaborative environment that clients can recognize and appreciate 
•Respond to guest requests with immediacy and professionalism to ensure every query or concern is handled with precision and care 
•Build and sustain strong guest relationships through warm, attentive consultations to offer personalized advice that fosters loyalty and repeat business 
•Be mindful of contraindications and product sensitivities, advising guests accordingly on which treatments may be unsuitable due to hair condition or sensitivities 
•Ensure smooth salon operations by maintaining open communication with both team members and guests, streamlining the flow from service to product recommendations seamlessly 
•Upsell hair services and recommend Duck & Dry products thoughtfully to deepen the guest experience and support revenue growth through knowledgeable, tailored suggestions, namely about the available product lines 
•Educate both guest and team members on proper product usage, styling techniques and maintenance/aftercare routines to improve guest results and boost product sales 
•Lead the team by training and mentoring stylists, overseeing their development to ensure they meet Duck & Dry’s styling standards while cultivating a nurturing, growth-focused environment in context with Asaya Wellness Center for Rosewood Doha 
•Facilitate regular skill development sessions to refine team techniques and stay ahead of industry trends to ensure the team consistently delivers a high level of service 
•Manage team performance with a focus on continuous improvement, inspiring motivation and ensuring all stylists meet and exceed service expectations 
•Oversee the daily operations of the salon to maintain strict hygiene protocols, salon appearance and organization to create a seamless and professional environment/appearance for both staff and guests 
•Ensure all styling stations are fully stocked, organized and ready for use with all tools sterilized and maintained to the highest hygiene standards 
•Provide support where needed, assisting the team in all areas of salon operation to ensure a consistently smooth guest experience and efficient workflow 
•Manage inventory of styling products and tools, coordinating with suppliers to guarantee timely replenishment and avoid any service disruption due to supplies depletion 
•Proactively supervise the maintenance of workstations being clean, safe, stocked, well organized and ready to use at all times with relevant items sterilized in the correct manner before each use 
•Handle any guest complaints with professionalism and tact to ensure that issues are resolved swiftly and to the highest standard of customer satisfaction possible 
•Maintain open communication with the Wellness Manager and/or Director of Wellness regarding operational challenges, guest feedback, and any salon-related updates 
•Collaborate with the Duck & Dry and Asaya management teams to develop and implement marketing strategies, promotions and client retention programs to increase salon visibility and engagement 
•Monitor and report on service revenue and retail sales to ensure the salon consistently meets financial goals while finding opportunities to exceed targets 
•Be flexible and cooperative when managing the stylist rota to ensure business needs are met, offering support where necessary to maintain smooth operations 
•Uphold all Health and Safety regulations within the salon to ensure the well-being of both guests and team members by adhering to all standards related to the facility, tools and products 
•Ensure all team paperwork including guest health checks and sales records is completed accurately and on time, maintaining clear documentation and process flow 
•Respect guest confidentiality at all times, being discreet in handling sensitive information to maintain trust and uphold the salon’s professional reputation 
•Stay alert to guest feedback and emerging trends to identify opportunities in improving both the service journey and the overall salon experience through thoughtful, proactive adjustments 

Standard Responsibilities  

•Comply and adhere to the Rosewood company policies. 
•Take on other tasks in addition of the ones stated, in a reasonable framework. 
•Be a “brand ambassador” at all times and ensure brand integrity and clarity are always maintained. 
•Model the Company’s culture, vision, mission, and core values at all times. 
•Be mindful of and active in a Spa & Wellness lifestyle, and strive to inspire wellness-focused change in others. 
•Maintain an understanding of the spa industry and spa philosophy (emotional, physical, nutrition, skin health, community.) 
•Understand that as a representative of Asaya they will maintain a healthy, fit appearance and a positive attitude. 
•Maintain personal grooming and appearance according to the standards. 
•Maintain a positive attitude toward guests, co-workers, subordinates, and hotel management. Avoid engaging in gossip or any dialogue that may diminish the direction and goals of the hotel and the hotel group. 

Confidentiality 

Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests and associates.  It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests and employees, unless otherwise stated. 

Health & Safety 
•Be aware of and comply with safe working practices as laid down under the Health and Safety Act as applicable to your place of work. This will include your awareness of any specific hazards at your workplace. 
•The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory. 
•Report any defects in the building, plant or equipment according to hotel procedure. 
•Ensure that any accidents to staff, guests or visitors are reported immediately in accordance with correct procedures.  
•Attend Statutory Fire, Health & Safety training and be fully conversant with and abide by all rules concerning Fire, Health & Safety.  
•Be fully conversant with: 
oRegulations 
oRisk Assessments for your department 
oHotel Fire & Bomb Procedures 

Other 

•The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate. 
•As the hotel’s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours. 

About Us

Housed in two striking towers inspired by the coral reefs in the seas surrounding Qatar, Rosewood Doha and Rosewood Residences Doha will consist of an ultra-luxury hotel with 185 exquisite guestrooms and sumptuous suites, 173 serviced apartments for longer-term stays and 300 residences available for purchase. The hotel will be one of the city’s most dynamic culinary destinations with a collection of eight innovative outlets, including a bistro, lobby lounge, coffee shop/deli, three specialty restaurants, cigar lounge and a lifestyle entertainment lounge. Featuring a 1,500-square-meter ballroom, the property will showcase multiple private event venues, anchored around sleek interiors and state-of-the-art technology, which will transform ordinary events into the extraordinary. The hotel will also introduce Sense, A Rosewood Spa, offering total discretion and relaxation, along with a fitness center featuring state-of-the-art training equipment. Rosewood's signature Manor Club executive lounge concept will soar to new heights in Qatar and offer Club Room and Suite guests curated services with added convenience and privacy. Rosewood Residences Doha will also introduce 300 for-sale residential apartments, catering to global citizens who crave a lifestyle of authenticity fused with modern luxury. The residences will be complete with bespoke amenities, facilities and services to create the world’s pinnacle of private luxury living and contemporary style in Qatar.