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OVERVIEW/BASIC FUNCTION:

Responsible for supporting and assisting the Director of Talent & Culture. Managing in a supervisory capacity all functions of the Talent & Culture department by overseeing day-to-day HR operations within a hotel or hospitality establishment, including recruitment, employee relations, performance management, training and development, ensuring compliance with labor laws, and fostering a positive employee culture that aligns with the company's values, all while contributing to the overall guest experience. 

Key Responsibilities:

• Talent Acquisition and Onboarding:

• Assist in managing the recruitment process, including sourcing candidates, conducting interviews, and facilitating onboarding procedures for new employees. 

• Develop and implement strategies to attract and retain top talent within the hospitality industry. 

• Employee Relations:

• Address employee concerns and grievances promptly and effectively, ensuring fair and consistent resolution. 

• Investigate employee complaints and disciplinary issues as needed, adhering to company policies. 

• Facilitate open communication between employees and management to maintain a positive work environment. 

• Performance Management:

• Support line managers in conducting performance reviews and goal setting for employees. 

• Implement performance improvement plans for employees requiring additional development. 

• Monitor employee performance metrics and identify areas for improvement. 

• Training and Development:

• Collaborate with department heads to identify training needs and develop comprehensive training programs. 

• Deliver training sessions on company policies, procedures, guest service standards, and compliance requirements. 

• Manage the employee learning management system to track training completion and progress. 

• Compensation and Benefits:

• Administer employee benefits programs, ensuring compliance with company policies and regulations. 

• Assist in the development and implementation of compensation strategies, including salary adjustments and bonus programs. 

• Compliance and Legal:

• Maintain knowledge of relevant California employment laws and regulations, ensuring the company adheres to compliance standards. 

• Monitor employee records and documentation to ensure accuracy and legal compliance. 

• Employee Engagement:

• Organize employee recognition programs and events to foster a positive work culture and boost morale. 

• Conduct employee engagement surveys and analyze feedback to identify areas for improvement. 

• Reporting and Analysis:

• Generate regular HR reports and metrics to track key performance indicators (KPIs) related to staffing, turnover, and employee satisfaction. 

• Analyze data to identify trends and make recommendations for strategic HR initiatives. 

Required Skills and Qualifications:

• Bachelor's degree in Human Resources, Business Administration, or related field 
• Experience: Minimum three years’ experience as a hotel/resort T&C Manager, preferably in a luxury or ultra-luxury environment in California.

• Strong understanding of US employment laws and regulations 
• Excellent communication and interpersonal skills to build relationships with employees and managers 
• Ability to manage multiple priorities and work independently, strong problem solving required
• Proficiency in HR software and data analysis tools 
• Strong commitment to promoting diversity, equity, and inclusion within the workplace 

Language:  Required to be proficient to speak, read and write English. Spanish speaking preferred.

Computer:  Proficient in Word, PPT, Outlook, Excel