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Reservations Agent

General Information

Country/Region
Austria
Province/City
Salzburg
Location
Rosewood Schloss Fuschl
Department
Rooms - Heart of House
Job Type
Full-time Permanent

Job Description

We are looking for an engaging Reservations Agent to join our team at Rosewood Schloss Fuschl. You will process incoming reservation requests via phone, email, and online booking systems, ensuring accuracy in details such as dates, room types, and special requests..

Essential Duties and Responsibilities:

  • Update and maintain the hotel’s property management system (PMS) with reservations, cancellations, modifications, and special requests.
  • Communicate reservation details, VIP arrivals, and special guest requests to Front Office, Housekeeping, and other relevant teams.
  • Handle requests from travel agencies, corporate clients, and event planners, ensuring contractual terms are met.
  • Follow standard operating procedures and maintain high levels of accuracy and confidentiality in guest information.

About Us

Rosewood Schloss Fuschl has opened in July 2024 and is idyllically situated on the banks of Lake Fuschl, the graceful, historic property is reminiscent of a fairytale castle and has been welcoming illustrious guests for centuries. The reimagining of this 15th century landmark cements Rosewood's status as a meticulous and caring guardian of some of the world’s most iconic heritage buildings which have been thoughtfully restored to former brilliance. In keeping with our A Sense of Place® guiding concept, we are committed to protecting the property's deep heritage while modernizing the resort experience in a celebration of both old and new. Surrounded by mountains and forests, Rosewood Schloss Fuschl is only a short distance away from picturesque Salzburg, and will feature 98 guest rooms, including 46 suites and six chalets, as well as be home to world-class restaurants and lounges, Asaya, Rosewood's integrative well-being concept, with indoor and outdoor swimming pools.