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Reservations Manager

General Information

Country/Region
United Kingdom
Province/City
London
Location
Rosewood London
Department
Rooms - Heart of House
Job Type
Full-time Permanent

Job Description

Role


We are currently looking for a Reservations Manager to join our leadership team as Head of Department at Rosewood London. The Reservations Manager is entrusted with overseeing all aspects of the reservations department and reports to the Cluster Director of Revenue Management.


Key expectations of this role
  • Taking a leadership role in engaging with guests, associates and business partners to meet and exceed their needs.
  • Acting as a coach and mentor to a team of associates to ensure high engagement levels, people development and highest associate retention to strengthen the company culture.
  • Managing cost and revenue to maximise profits without impact on brand, or quality standards.
  • Showing a sound understanding of the London hotel market to retain and increase the hotel’s RevPAR performance among its competitors. 
  • Proactively attracting and selecting talent for the department in line with company procedures and culture.

Profile
  • Proven understanding of managing medium size teams having to maintain highest levels of attention to detail 
  • A thorough understanding of leading and developing people effectively.
  • The ability to work in a fast paced environment without losing focus on ultra-luxury guest service
  • A thorough understanding of managing various stakeholders and their expectations.

All our associates have the opportunity to live by our guiding philosophy which captures the essence of our culture RELATIONSHIP HOSPITALITY. Heartfelt interactions are our lifeblood. A desire to build genuine, rewarding and lasting relationships with everyone we meet comes naturally to us – it’s our Calling.


Benefits
  • 31 days paid holidays per annum including Bank Holidays
  • Company pension scheme and life assurance
  • Private Medical Insurance
  • 12 complimentary room nights and F&B discount worldwide
  • Talent development opportunities
  • Involvement in Corporate Social Responsibility programmes and wellbeing activities

About Us

Rosewood London is housed in an Edwardian Belle Époque building that offers some of London's finest accommodations and service with the feel of a stylish London residence. Conveying the feel of a stylish London residence, Rosewood London has 263 guestrooms and 45 suites, among which the unique Grand Manor House Wing, an exclusive suite with its own postcode and accessed by a private elevator. The hotel also houses Holborn Dining Room with an outdoor terrace, Mirror Room Restaurant as well as the hotel’s warmly welcoming destination bar, Scarfes Bar. It forms part of the ultra-luxury collection Rosewood Hotels and Resorts® which comprises of over 38 properties and over 21 future hotel openings.

 
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.