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Talent & Culture Director

General Information

Sao Paulo
Rosewood Sao Paulo
Talent and Culture
Job Type
Full-time Permanent

Job Description

Job Summary

         Responsible for the leadership and management of all functions of the Human Resources department, in accordance with hotel standards.  Plans, directs, implements and maintains a service and management philosophy which serves as a guide to respective associates.

Essential Duties and Responsibilities – (Key Activities)

         Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.

         Ensure that standards are maintained at a superior level on a daily basis.

·         Constantly monitor Human Resources associates’ performance in all phases of service and job functions, rectify any deficiencies with respective personnel.

·         Monitor the associates' interaction with guests and employees; resolve discrepancies with respective personnel.

·         Assist departmental associates with their job functions to ensure optimum service to guests/ employees.

·         Observe guest reactions and confer frequently with associates to ensure guest satisfaction.

·         Maintain files on all current laws regarding Human Resources on:

Wage and Hour


Workers Compensation




Alcoholic Beverage Service

·         Develop and maintain current job descriptions for all hotel positions.

·         Identify and use outside recruiting sources.

·         Interview all applicants for management positions and submit recommendations.

·         Ensure that the application, screening, interview and hiring process for all candidates is carried out in accordance with hotel policy and procedures.

·         Develop and ensure a proper orientation program is delivered to all new hires.

·         Ensure accurate maintenance of all employee files.

·         Conduct, monitor and critique in-house training programs/sessions.

·         Provide feedback to Human Resources associates on their performance.  Handle disciplinary problems and counsel employees.

·         Establish guidelines for performance reviews on all employees.  Ensure completion and placement in employees' files.

·         Establish progressive discipline procedures; monitor compliance with such; conduct counseling sessions with employees; ensure documentation and placement of records in employees' files.

·         Conduct and document exit interviews with all terminated employees; ensure placement of documentation in employees' files.

·         Audit employee benefits records.

·         Conduct audits on hotel payroll records, verifying accuracy of titles, rates and status.

·         Complete and maintain current records on a competitive wage and benefit survey for all hotel positions.

·         Complete documentation and monitor billing on employee insurance and C.O.B.R.A, ensuring entitlement of payments.

·         Investigate, complete documentation and coordinate occupational benefit plan compensation, ensuring entitlement of payments.

·         Investigate and prepare reports on E.E.O.C. charges; coordinate hearings with Labor Relations lawyer.

·         Investigate and respond to unemployment claims.

·         Complete designated forms required by local/state/federal government and maintain on file the breakdown of all related benefit costs.

·         Complete filing of work permits.

·         Coordinate employee requests, ensuring authorized approvals and paperwork on:

Leave of Absence


Sick Days

Bereavement Time

Personal Usage

401 (k)



·         Establish relationships with local emergency care facilities and follow up on each use of the facility by the hotel.

·         Secure and coordinate non-cost benefits for employees (i.e., movie tickets, discounts, credit union).

·         Develop and coordinate employee incentive and recognition programs.

·         Plan and coordinate with the Executive Committee all employee social and sports activities

·         Contact local organizations and establish "Good Will" projects which the hotel can become involved with to promote positive public relations with the local community.

·         Update the employee handbook.

·         Prepare Human Resources budget annually.  Track actual to forecast and keep expenses within budget.

·         Maintain confidentiality and security of employee and hotel records.

·         Attend designated meetings.

·         Prepare and send all designated corporate reports.

·         Foster and promote a cooperative working climate, maximizing productivity and employee morale.

         All other duties as required.

About Us

About Rosewood São Paulo

Marking the launch of the ultra-luxury Rosewood Hotels & Resorts® brand in South America, Rosewood São Paulo will occupy a building already considered iconic among the city's new buildings. Strategically located in the Avenida Paulista area, just steps away from several of São Paulo's most famous attractions, the hotel will be in the heart of Cidade Matarazzo, a complex of elegant buildings dating back to the early 20th century, which will also feature luxury shops and an entertainment and arts center. The development will redefine the landscape in the Av. Paulista region and set a new standard for luxury hospitality in São Paulo.

Designed by renowned international icons, including Pritzker Award-winning architect Jean Nouvel, interior designer Philippe Starck and a selection of renowned Brazilian artists, Rosewood São Paulo will reflect Brazil's energy and cultural heritage through architecture and design inspired by local history and cultural heritage. Also occupying the tower building that will be called Edifício Mata Atlântica, with an impressive vertical garden, the hotel's 150 rooms and 124 suites will feature a sophisticated fusion of old and new, lush vertical gardens and refined and authentically local furnishings. Six restaurants and bars, including an elegant area overlooking the hotel's lush gardens, will welcome visitors and locals to a truly innovative dining experience. The facilities will include two swimming pools – one on the roof of the former maternity ward and the other situated within the hotel's gardens, and facilities at Asaya, the Rosewood chain's most brand new wellness concept.. Hotel guests will also benefit from a complete music studio, cinema, theater and arts exhibition areas.

Joining Rosewood Hotels and Resorts is not just about joining a company, it's about joining a culture. We create enriching environments where we are inspired to look at life as a living canvas of unlimited possibilities. We invite you to explore and discover a new journey with Rosewood. The foundation of Rosewood Hotels and Resorts is its commitment to "Relationship Hospitality" - a belief that true hospitality springs from cultivating and building strong and lasting relationships with other associates, guests, partners and the communities in which its hotels operate. In doing so, Rosewood Hotel Group strives to become the industry leader in delivering the true meaning of hospitality.