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Job Summary

•         Responsible for the leadership and management of all functions of the Human Resources department, in accordance with hotel standards.  Plans, directs, implements and maintains a service and management philosophy which serves as a guide to respective associates.

Essential Duties and Responsibilities – (Key Activities)

•         Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.

•         Ensure that standards are maintained at a superior level on a daily basis.

·         Constantly monitor Human Resources associates’ performance in all phases of service and job functions, rectify any deficiencies with respective personnel.

·         Monitor the associates' interaction with guests and employees; resolve discrepancies with respective personnel.

·         Assist departmental associates with their job functions to ensure optimum service to guests/ employees.

·         Observe guest reactions and confer frequently with associates to ensure guest satisfaction.

·         Maintain files on all current laws regarding Human Resources on:

Wage and Hour

Union

Workers Compensation

Immigrations

Unemployment

A.D.A

Alcoholic Beverage Service

·         Develop and maintain current job descriptions for all hotel positions.

·         Identify and use outside recruiting sources.

·         Interview all applicants for management positions and submit recommendations.

·         Ensure that the application, screening, interview and hiring process for all candidates is carried out in accordance with hotel policy and procedures.

·         Develop and ensure a proper orientation program is delivered to all new hires.

·         Ensure accurate maintenance of all employee files.

·         Conduct, monitor and critique in-house training programs/sessions.

·         Provide feedback to Human Resources associates on their performance.  Handle disciplinary problems and counsel employees.

·         Establish guidelines for performance reviews on all employees.  Ensure completion and placement in employees' files.

·         Establish progressive discipline procedures; monitor compliance with such; conduct counseling sessions with employees; ensure documentation and placement of records in employees' files.

·         Conduct and document exit interviews with all terminated employees; ensure placement of documentation in employees' files.

·         Audit employee benefits records.

·         Conduct audits on hotel payroll records, verifying accuracy of titles, rates and status.

·         Complete and maintain current records on a competitive wage and benefit survey for all hotel positions.

·         Complete documentation and monitor billing on employee insurance and C.O.B.R.A, ensuring entitlement of payments.

·         Investigate, complete documentation and coordinate occupational benefit plan compensation, ensuring entitlement of payments.

·         Investigate and prepare reports on E.E.O.C. charges; coordinate hearings with Labor Relations lawyer.

·         Investigate and respond to unemployment claims.

·         Complete designated forms required by local/state/federal government and maintain on file the breakdown of all related benefit costs.

·         Complete filing of work permits.

·         Coordinate employee requests, ensuring authorized approvals and paperwork on:

Leave of Absence

Transfer

Sick Days

Bereavement Time

Personal Usage

401 (k)

Vacation

FMLA

·         Establish relationships with local emergency care facilities and follow up on each use of the facility by the hotel.

·         Secure and coordinate non-cost benefits for employees (i.e., movie tickets, discounts, credit union).

·         Develop and coordinate employee incentive and recognition programs.

·         Plan and coordinate with the Executive Committee all employee social and sports activities

·         Contact local organizations and establish "Good Will" projects which the hotel can become involved with to promote positive public relations with the local community.

·         Update the employee handbook.

·         Prepare Human Resources budget annually.  Track actual to forecast and keep expenses within budget.

·         Maintain confidentiality and security of employee and hotel records.

·         Attend designated meetings.

·         Prepare and send all designated corporate reports.

·         Foster and promote a cooperative working climate, maximizing productivity and employee morale.

•         All other duties as required.