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General Information

San Miguel de Allende, Gto.
Rosewood San Miguel de Allende
Food & Beverage - Services
Job Type
Full-time Permanent

Job Description

Main Focus
• Delivering all bar-related aspects of the guest experience according to Rosewood standards.
• Efficiently preparing drinks, setting up & breaking down of the bar in line with Standard Operation Procedures (SOP’s).
• Effectively communicating, prioritising, and delegating tasks in a sophisticated environment.
• Ensuring the best range of quality drinks are available by trained, knowledgeable staff as quickly and efficiently as possible.
• Taking a proactive approach in developing Bartenders, Barbacks and ultimately the overall guest experience.
• Continuously drive the quality of product and deliver excellent results.
Guest Satisfaction
• Ensures that all associates deliver the brand promise and always provide exceptional guest service.
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Maximizes associate productivity through the use of multi-skilling, multi-tasking, and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
• Evaluates local, national and international market trends, vendors and other hotel/restaurant operations constantly to make sure that the hotel’s operations remain competitive and cutting edge.
• Is savvy of the local scene and maintains strong network of contacts to entertainers, barmen.
• Maintains a close relationship with regular patrons and entertains whenever appropriate.
• Ensures that minimum brand standards have been implemented.
• Ensures that all Food and Beverage essentials are implemented.
• Responds to the results of the consumer audit and ensures that the relevant changes are implemented.
• Tastes and monitors the beverage products served throughout the operation, provides feedback where appropriate.
• Conducts frequent and thorough inspections.
Human Resources
• Oversees the punctuality and appearance of Bar associates, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
• Maximizes the effectiveness of associates by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.
Required skills
• Ability to work in a team and build relationships with the others.
• Proficient and Fluent in Spanish and English as a must.
• Being highly organised and proactive in managing your tasks.
• Having a passion for guest service and the art of cocktails crafting.
• Possessing a thorough understanding of Mixology and bartending in a high volume, upscale environment.
• People person and good motivator
• Solid leadership and training skills
• Finger on the pulse in market trends and changes
• Hotel Management or business degree preferred
• 5+ years experience in Bar operations or freestanding lifestyle restaurants
• Experience with leading bars and restaurant background
• Has previously worked in the local/national bar scene

About Us

When it opened on January 20, 2011, the new Rosewood San Miguel de Allende heralds in a 21st Century’s version of a renaissance in one of the most historic of Mexican towns. The new resort pays homage to San Miguel de Allende’s storied past while staying true to Rosewood’s philosophy of providing guests with a memorable experience of unparalleled luxury and understated elegance. Cradled within the historic heart of downtown and just blocks from El Jardin, Rosewood San Miguel de Allende features 67 beautifully appointed guest rooms and suites and 7 luxurious and comfortable residences. All rooms and suites offer spacious living areas, wood-beamed ceilings, thoughtful appointments and furnishings of the finest Mexican craftsmanship. The resort includes a “Sense, A Rosewood Spa®”, state-of-the-art fitness facilities, 1826 Restaurant, Luna Rooftop Tapas Bar, large indoor and outdoor event space, luscious gardens, and a unique outdoor amphitheater. With respect and reverence for the history, culture and creativity of the colonial city of San Miguel, designated as a UNESCO World Heritage Site by the United Nations, the resort embraces Rosewood’s A Sense of Place® philosophy and reflects the town’s existing charm, scale and architecture. Days can be spent exploring the cultural riches of San Miguel, including breathtaking churches, museums and the Instituto Allende situated just next door; browsing through the city's many galleries and mercados; relaxing in one of the resort's unique pools or on-site gardens; or, indulging at Sense, A Rosewood Spa®.