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• Ensure the delivery of brand promise, support the implementation of the Relationship Hospitality, and demonstrate and reinforce the Values and Culture Characteristics of Rosewood Hotels & Resorts.
• Exercise responsible behavior at all times and positively represent the restaurant team and Rosewood Hotels & Resorts.
• Ensure high standards of personal presentation and grooming.
• Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards.
• Ensure that standards are maintained at a superior level daily.
• Maintain complete knowledge of VIPs as determined by Hotel & Club Members.
• Responsible for recommending and selling wines and other beverages to guests. Offer and promote digestives.
• Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons, and drunk driving.
• Carry out wine education classes.
• Train front of house about wine/wine matching.  Ensure all service associates know which wines to recommend for each menu dish.
• Carry out monthly stock control and inventory. Update all stock forms continuously.
• Maintained and updated wine and all other beverage lists. Ensure wines of critical age get sold. Establish sommelier recommendations. Check pricing is up to date.
• Greet guests, handle required comments and problems and promote sales to meet forecasted revenues.
• Converse with guests to maintain a good relationship and extend personal touch.
• Make requisitions for supplies to maintain stock level.
• Maintain complete knowledge of P.O.S. and manual systems.
• Anticipate guests' needs, respond promptly, and acknowledge all guests, however busy and at whatever time of day.
• Maintain positive guest relations at all times.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Handle guest complaints following the four-step procedure and ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas.
• Carry out any other duties as and when required by the Director of Wine.

• Adhere to agreed break times.
• Report for duty on time and prepare for your shift.
• Ensure the organization of all wine storage rooms and wine coolers.
• Follow opening procedures and complete all duties as required by the sommelier team.
• Ensure all deliveries have been dealt with, following the manual handling procedures.
• Communicate promptly any changes in wine stock or vintage change to all Managers.
• Ensure that all stations are equipped with sufficient clean glasses/decanters.
• Be ready and prepared for service.
• Engage with, and contribute to service briefings.
• Assist the service team in delivering great service standards, including running food, bussing tables, resetting tables, etc.
• Follow the Order of Service and always maintain all tables in your section.
• Respond to any menu/drinks queries with knowledgeable, informative, and engaging answers.
• Ensure that individual glass change for each order is known and placed on the table.
• Understand guests are to be prioritized – SAGs, unhappy guests & regulars.
• Communicate guest preferences to the server to build guest profiles.
• Enter wine preferences and highlight wine spenders in the table management system under client profiles at the end of each shift.
• Top up wine and water whenever necessary.
• React promptly and deal with any issues, complaints, breakages & spillages.
• Communicate any issues promptly to the Director of Food & Beverage/Assistant Director of Food & Beverage or General Manager.
• Ensure a high level of cleanliness is maintained throughout the restaurant.
• Follow correct closing procedures accordingly.
• Complete relevant checklists correctly and honestly.
• Responsible for wine stock level and ordering by following the company requisition procedure.
• Ensure that all fridges and shelves are replenished before each service.
• Ensure that the restaurant is run efficiently throughout the service.
• Ensure that the wine list is always tidy and up to date.
• Ensure that wines have the correct serving temperature and are faultless before serving.
• Responsible for delivering training consistently and efficiently on wine products by making sure all restaurant associates are updated with any changes occurring on the wine list.
• Responsible for monitoring the beverage menu engineering by controlling the sales mix and price range.
• Responsible for maintaining a coherent beverage cost in line with budget.
• To gather information about wine regions, quality, availability, and prices.
• Ensure that the POS system is always to the latest update possible, keeping the price in line with the wine list.
• Communicate and plan coverage before any on-trade shows and wine tastings attendance.
• Engage with wine-related projects for the hotel under the guidance of the Director of Wine.
• The relationships between suppliers/vendors need to be created, fostered, and kept at optimum levels. These relationships will allow us to stay current and innovative.
• Supervise all wine stock levels and movements and recommend actions where needed.
• To train all F&B associates on basic knowledge of wines, up-selling wines, and wine service. Able to construct and facilitate wine training classes for management and associates.

• Medical
• Dental
• Vision
• Short-Term & Long-Term Disability
• Life Insurance
• 401K
• Complimentary Room Nights

• Knowledge Ability to perform job functions with attention to detail, speed, and accuracy; ability to prioritize, organize, and follow through; ability to be a clear thinker, remain calm, and resolve problems using good judgment; ability to work well under the pressure of meeting production schedules and timelines for guests' hot food orders;
• Ability to maintain good coordination; ability to transport cases of received goods to the workstation; ability to work an 8-12 hour shift in hot, noisy, and sometimes close conditions;
• Ability to work with all products and food ingredients involved; ability to use all senses to ensure quality standards are met
• Ability to differentiate dates; ability to operate, clean, and maintain all equipment required in job functions;
• Ability to comprehend and follow recipes; perform job functions with minimal supervision; work cohesively with co-workers as part of a team.

• Must exert physical effort in transporting 20 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
• Kitchen Environment - constantly exposed to heat, high cold, slippery surfaces, and appliance as stove, oven, dishwasher, cooking top, and cleaning tools.

• Diploma/Some College or an equivalent combination of education and work-related experience.
• Must have current and valid Food Handler’s Certification and Responsible Beverage Service certifications are required.
• Minimum be 21 years of age to pour alcoholic beverages.
• WSET certified and Court of Master Sommelier certifications.

• Minimum three years of food & beverage in a similar position in a well-established hotel.
• Hotel operational exposure (i.e., F&B) is preferred.
• Experience with a luxury or ultra-luxury property or brand preferred

Situated on one of the most beautiful and exclusive beaches in Southern California, Rosewood Miramar Beach is located in Santa Barbara’s picturesque Montecito community. The 16-acre residential-style estate is designed with style, grace, and glamour featuring 161 ultra-luxury guest-rooms and suites, including beachfront accommodations, a collection of signature suites, and multi-bedroom bungalows. Amenities include Sense, A Rosewood Spa, a state-of-the-art fitness studio, two cabana-lined pools, and bespoke beach service on the sandy shores of Miramar Beach. Home to six unique dining venues, Rosewood Miramar Beach is a popular culinary destination for locals and visitors alike, with its beachfront restaurant, al fresco beach bar, sophisticated cocktail lounge, casual poolside dining experience, and delightful poolside ice cream shop serving classic American fare. Expansive indoor and outdoor event space, totaling approximately 28,000 square feet, includes the Chandelier Ballroom, with over 6,500 square feet, and the Great Lawn, which offers infinite ocean views. Attentive Estate-Style™ service makes Rosewood Miramar Beach the perfect destination for celebrating life’s moments in highly personalized settings. Rosewood Miramar Beach is owned by Caruso and managed by Rosewood Hotels and Resorts.