Spa Receptionist - Student - Rosewood Bermuda
Job Description
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This position is for Student Applicants.
The Spa Receptionist will maintain a professional image, answer Spa telephone calls and effectively handle all guest/member requests, input Spa reservations for guests/members. The Spa receptionist asks guests/members for information for their needs and provides tailored recommendations for treatments and services that are best suited for the guest/member. Duties will include, but are not limited to:
- Opening the Spa at the beginning of day checking to ensure that all work from the previous day was completed to standard
- Extending a warm personalized welcome to guests/members to the Spa and bidding a fond farewell
- Effectively discuss with guests/members their product recommendations as provided by the therapist and provide accurate, detailed information that is tailored to each specific guest/member regarding product purchases
- Processing billing for all guests/members including service charges and retail sales using the computerized POS system
- Effectively communicate with Spa staff regarding daily appointments, requests and special requests
- Liaising with guests/members ensuring satisfaction and dealing with guest/member complaints efficiently and effectively ensuring that all guests/members leave the Spa pleased
- Reviewing the daily reservation system to ensure effective distribution of services amongst therapists and stylist to maximize occupancy in the Spa
- Assist Spa Management with producing reports from Spa system
- Perform other administrative/customer service duties as required
· Reading, writing and oral proficiency in the English language.
· Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks.
· Must be self-motivated.
· Must work in a safe, prudent and organized manner.
· Must have basic knowledge of computer programs including Excel, Microsoft Word and Microsoft Office administration, , Internet applications
· Knowledge of specific spa industry applications is desirable,
· Must have a commitment to follow all local and corporate policies and procedures as they relate to the Spa and hotel.
· Must have knowledge of current spa trends in the industry
· Must be able to relate to all levels of management and associates.
· Must have excellent interpersonal and communication skills
· Lead by example and be a mentor for spa associates to follow. (in particular reception)
· Must have technical awareness and knowledge of a wide variety of Spa treatments and products.
· Must be open to learning about treatments and concepts that derive from other cultures.
· Must have knowledge of leadership techniques.
· Must be capable of training.
· Working with the spa management team to achieve optimal customer service and also to meet and discuss issues, concerns and praises for the staff.
· Must be familiar with inventory control and five star customer care.
· Must have the ability to remain level headed under challenging situations.
· Ability to maintain discretion and confidentiality of all guests and hotel information at all times
Education:
Any combination of education, training or experience that provides the required knowledge, skills and abilities. Minimum High School education,
Experience:
One years spa reception preferred
About Us
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