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Spa Receptionist - Student - Rosewood Bermuda

General Information

Country/Region
Bermuda
Province/City
Bermuda
Location
Rosewood Bermuda
Department
Spa & Wellness
Job Type
Other

Job Description

This position is for Student Applicants.


The Spa Receptionist will maintain a professional image, answer Spa telephone calls and effectively handle all guest/member requests, input Spa reservations for guests/members. The Spa receptionist asks guests/members for information for their needs and provides tailored recommendations for treatments and services that are best suited for the guest/member.  Duties will include, but are not limited to:

  • Opening the Spa at the beginning of day checking to ensure that all work from the previous day was completed to standard
  • Extending a warm personalized welcome to guests/members to the Spa and bidding a fond farewell
  • Effectively discuss with guests/members their product recommendations as provided by the therapist and provide accurate, detailed information that is tailored to each specific guest/member regarding product purchases
  • Processing billing for all guests/members including service charges and retail sales using the computerized POS system
  • Effectively communicate with Spa staff regarding daily appointments, requests and special requests
  • Liaising with guests/members ensuring satisfaction and dealing with guest/member complaints efficiently and effectively ensuring that all guests/members leave the Spa pleased
  • Reviewing the daily reservation system to ensure effective distribution of services amongst therapists and stylist to maximize occupancy in the Spa
  • Assist Spa Management with producing reports from Spa system
  • Perform other administrative/customer service duties as required

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

·         Reading, writing and oral proficiency in the English language.

·         Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks. 

·         Must be self-motivated.

·         Must work in a safe, prudent and organized manner.

·         Must have basic knowledge of computer programs including Excel, Microsoft Word and Microsoft Office administration, , Internet applications

·         Knowledge of specific spa industry applications is desirable,

·         Must have a commitment to follow all local and corporate policies and procedures as they relate to the Spa and hotel.

·         Must have knowledge of current spa trends in the industry

·         Must be able to relate to all levels of management and associates.

·         Must have excellent interpersonal and communication skills

·         Lead by example and be a mentor for spa associates to follow. (in particular reception)

·         Must have technical awareness and knowledge of a wide variety of Spa treatments and products.

·         Must be open to learning about treatments and concepts that derive from other cultures.

·         Must have knowledge of leadership techniques.

·         Must be capable of training.

·         Working with the spa management team to achieve optimal customer service and also to meet and discuss issues, concerns and praises for the staff.

·         Must be familiar with inventory control and five star customer care.

·         Must have the ability to remain level headed under challenging situations.

·         Ability to maintain discretion and confidentiality of all guests and hotel information at all times


Education:

Any combination of education, training or experience that provides the required knowledge, skills and abilities.  Minimum High School education,

Experience:

One years spa reception preferred


About Us

A destination in itself, the recently renovated Rosewood Bermuda is the centerpiece of the prestigious community of Tucker’s Point Bermuda’s premier resort, golf club and residential community. Gracing 240 of the most beautiful coastal acres on the island, the award-winning tropical hideaway neighbors the estates of Tucker’s Town and offers breathtaking vistas of the ocean and sound. With just 88 rooms and suites, guests feel they are part of an elite club with exclusive access to the largest private pink-sand beach on Bermuda as well as the island’s finest amenities. They can golf like champions, sail the ocean blue, dive shipwrecks and colorful reefs, play a friendly game of tennis or “spa” to their heart’s delight within this well-appointed setting.