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Job Summary – Provide all facial, salon, massage and body services offered by the Spa at Rosewood Abu Dhabi. Cultivating and maintaining a professional attitude at all times. RESPONSIBILITIES: Maintain complete knowledge of and comply with all Rosewood Abu Dhabi departmental policies/service procedures/standards. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Maintain positive guest relations at all times. Resolve guest complaints, ensuring guest satisfaction. Monitor and maintain cleanliness, sanitation and organization of assigned work areas. Maintain knowledge of hours of operation, memberships, reservations, fees, treatments, products and merchandise as well as pertinent hotel information. Set up and organize workstation with designated supplies, forms and resource materials; report shortages to supervisor. Be familiar with all hotel/spa packages, promotions, prices and rates. Attend all scheduled meetings, classes and training sessions; knowledge required within the Spa must be passed on to co-workers. Perform opening procedures. Maintain inventory products. Schedule guest appointments. Verify medical releases from guests with applicable medical conditions. Conduct appointments according to guest’s comfort and desire. Follow service protocol. Follow draping procedures. Prepare guest consultation. Be thoroughly familiar and able to recommend Spa products and treatments as well as know pertinent hotel information. Sanitize implements. Sell/promote merchandise. Complete required post- treatment documents. Follow dirty linen procedures and room set up. Handle emergency procedures and report any accidents to your manager and security. Close station. Responsible for stocking supplies needed for cabinets (sheets, towels, blankets, refill oils, creams, and all products used by therapists while performing their treatments). Fill out necessary commission report at the end of each day. Follow established standard guideline for massage/treatment procedures. All other duties as required. Required Skills – General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems, using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data. Technical Skills: Ability to: ·         perform job functions with attention to detail, speed and accuracy. ·         prioritize, organize and follow up. ·         be a clear thinker, remaining calm and resolving problems using good judgment. ·         follow directions thoroughly. ·         understand guest’s service needs. ·         work cohesively with co-workers as part of a team. ·         work with minimal supervision. ·         maintain confidentiality of guest information and pertinent hotel data. ·         knowledge of SpaSoft is an asset. Language: Required to speak, read and write English. Additional language is an asset Physical Requirements: Must be able to endure various physical movements throughout the work areas, reach up and down, be available at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding. Qualifications – High school diploma. Diploma or degree in a related field. Esthetic Certification from the Cosmetology Association of BC. CPR certified. Licenses & Certifications: None required. Experience – Minimum ５years’ esthetics/ massage experience in a luxury spa environment, preferably within a luxury hotel.

The resort’s 55 villa accommodations will feature private pools, landscaped gardens and unobstructed sea views. Conceived by Netherlands-based Studio Piet Boon, the architecture and interiors are seamlessly designed to immerse guests in the natural surroundings and express harmony with the island through the extensive use of local materials. Mitsubishi Jisho Sekkei Inc. is providing local architectural expertise and support in realizing the design vision. Four restaurants and bars will include relaxed beachfront concepts showcasing fresh seafood, prized island-raised beef, locally distilled spirits and craft beer. With a stunning seascape as a backdrop, the resort’s indoor and outdoor event venues will host unforgettable destination weddings and private celebrations. On-site recreation will include a standalone Rosewood Explorer’s Club, Rosewood’s program for younger guests designed to inspire creativity and imagination, encourage adventure, discovery and social responsibility through unique experiences attuned to the destination. Asaya, Rosewood’s pioneering integrated wellness concept, will offer treatment rooms set amid private gardens, indoor and outdoor hydrotherapy facilities and a menu of programs and services influenced by local healing traditions. Beyond the resort, guests will discover an abundance of vividly picturesque sites, from the majestic natural stone arch of nearby Sunayama beach to the perfectly poised lighthouse at Higashi-Hennazaki Cape (a nationally designated “Place of Scenic Beauty”) and the seven-kilometer stretch of Yonaha Maehama, regularly ranked as Japan’s best beach and renowned for its cinematic sunsets. Even a brief sojourn will reveal distinctive customs, culture, dialects, cuisine and crafts as well as the beguiling ways of the Okinawan uchinanchu (“sea people”) who inhabit the island.