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We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you.

Responsibilities:

• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Ensure that standards are maintained at a superior level on a daily basis.
• At all times to be flexible, courteous, resourceful and cheerful. To create an environment that is professional.
• To work in a safe manner and create a safe environment for users of the spa and fitness studio.
• To know all the safety and fire procedures.
• To report for duty punctually and wearing the correct uniform.
• To maintain a high standard of personal appearance and hygiene as per the hotels grooming standards.
• To ensure the Sense Spa is kept to the highest standard of cleanliness and comply with health, hygiene and safety regulations.
• To check and maintain the Spa ambiance set-up at all times in accordance with the minimum standards.
• To greet guests in accordance with the Sense Spa standards, to assist the Spa treatment guest to the correct locker with robe, slippers and towels.
• Escort guests to the spa waiting area, ready for the therapist to greet them before taking them to the treatment room.
• To prepare an adequate supply of cold towels and serve them as directed.
• To report any defects in the spa to the Spa Director.
• To keep stores in a clean and tidy state.
• To handle all cleaning materials in accordance with departmental safety standards and use in accordance with the manufactures instructions.
• To be fully converse with all the spa services in order to up sell services.
• To strictly monitor all areas throughout the day, and complete the daily cleaning schedule.
• To collect all used towels and re-stock clean ones.
• To provide support for associates (in particular spa).
• To ensure the locker room in prepped for all users. Ensuring individual clients lockers and prepared inline with the Sense Spa minimum locker set up.
• To consistently re-stock amenities in locker rooms and other areas.
• To assist we daily preparations for advance bookings.
• Ensure that all members receive the Sense Spa customer experience.
• Assist all other staff at times of need.
• To inform guests or members of any emergency messages and offer help in anyway.
• To attend all departmental and general staff meetings.
• To carry out opening and closing duties as required.
• To adhere to health and safety and emergency procedures in accordance with company policy and government regulations.
• All other duties as required.

Qualifications:

• Experience: 1 – 2 years luxury hotel clientele
• Education: guest service skills
• Language: Required to speak, read and write English, with fluency in other languages preferred.
• Physical Requirements: Must be able to exert physical effort in transporting up to 20 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.

General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

The pay scale for this position is between $19.04 and $19.54/hour. This is the pay range for this position that the Hotel reasonably expects to pay.