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Turndown Attendant

General Information

Country/Region
United States of America
Province/City
Menlo Park, CA
Location
Rosewood Sand Hill
Department
Rooms - Heart of House
Job Type
Full-time Permanent

Job Description

OVERVIEW/BASIC FUNCTION

Provide service and clean guest rooms as assigned, turn down guest rooms, ensuring the hotel's established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensure the confidentiality and security of all guest rooms.


QUALIFICATIONS

Essential
  • Fluency in English both verbal and non-verbal.
  • Ability to:
    • perform job functions with attention to detail, speed and accuracy.
    • prioritize and organize.
    • be a clear thinker, remaining calm and resolving problems using good judgment.
    • follow directions thoroughly.
    • understand guest's service needs.
    • work cohesively with co-workers as part of a team.
    • work with minimal supervision.
    • maintain confidentiality of guest information and pertinent hotel data.
Desirable
  • High school graduate.
  • Fluency in second language, preferably Spanish.
  • Previous training in guest relations.
  • Previous experience in hospitality industry, preferably Housekeeping in a Hotel/Resort market.
  • 1-year prior experience in cleaning hotel guest rooms.
  • Knowledge of proper chemical handling.
PHYSICAL ABILITIES
  • Exert physical effort in transporting 40 pounds to 50 pounds
  • Endure various physical movements throughout the work areas.
  • Reach 8 inches.
  • Remain in stationary position for various minutes/hours throughout work shift.
  • Satisfactorily communicate with guests, management and co-workers to their understanding.


Rosewood Sand Hill provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


SPECIAL POSITION REQUIREMENTS
Rosewood Sand Hill requires all employees to be up-to-date on their COVID-19 vaccination, including receiving a booster if eligible. Accordingly, applicants will be required to submit proof of vaccination prior to beginning employment, and may only begin employment if fully vaccinated. In accordance with the law, Rosewood Sand Hill will accommodate applicants and employees who cannot be administered the COVID-19 vaccine for medical or religious reasons, if to do so would not be an undue hardship. Applicants should contact amy.d.li@rosewoodhotels.com if they have questions about this requirement or wish to request an accommodation under the law.


Pay

The pay scale for this position is between $23.88 and $26.53/hour. This is the pay range for this position that the Hotel reasonably expects to pay.
Decisions regarding individual rates will be based on a number of factors, such as experience, type of hotel luxury experience and/or Fine Dining Restaurant Experience.

About Us

About the Company

Rosewood Hotel Group, a privately owned company, is one of the world’s leading global lifestyle and hospitality management groups. It encompasses five brands: ultra-luxury Rosewood Hotels & Resorts®; upper-upscale New World Hotels & Resorts; KHOS, a lifestyle concept by Rosewood; Asaya, an integrated well-being concept; and Carlyle & Co., a modern and progressive private members clubs.


About the Hotel

Rosewood Sand Hill, a luxury hotel in Menlo Park, California, opened in 2009. Nestled on 16 acres of pristine property in Silicon Valley, the five-star rated hotel offers a retreat for Bay Area executives and entrepreneurs, as well as local residents and visitors. The historic California ranch-style architecture melds with fragrant gardens and stunning views of the Santa Cruz Mountains to create a unique atmosphere that appeals to all types of guests.

Rosewood Sand Hill provides 121 guest rooms that are perfect for relaxing or rejuvenating with resort-like amenities and high-quality service. Guests can indulge at Sense, A Rosewood Spa®, or delight in the freshest local ingredients at Madera Restaurant. There are many different experiences available at this beautiful property; whether you're looking for a peaceful getaway or a lively place to dine and drink, Rosewood Sand Hill has something for everyone.