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Duty Manager - K11 ARTUS

General Information

Country/Region
Hong Kong SAR
Province/City
Hong Kong SAR
Hiring Entity
K11 ARTUS
Department
Rooms - Front Office
Job Type
Full-time Permanent

Job Description

Key Responsibilities

•    Reports and communications with the Head of Resident Relations on all pertinent matters affecting guest experience  

•    Reacts to situations to ensure guests receive prompt attention and personal recognition throughout their stay

•    Responds to guest needs and resolves problems

•    Fully conversant with the emergency procedures to always ensure safety


Requirement:

•    Degree or Diploma in Hotel Management or equivalent

•    Minimum 5 years in a similar role in luxurious hotel or service apartment

•    Strategic thinking, strong problem-solving and organizational skills 

•    Detail-minded and committed and can work independently under pressure

•    Well-developed communication and presentation skills. with excellent command of both spoken and written English & Chinese, fluent in Mandarin preferred 

•    Knowledge of Opera System

About Us

An amalgam of the words 'Art' and 'Domus', Latin for 'home', K11 ARTUS offers an artisanal living space for world travelers, creative minds and intellectual free-thinkers. Surrounded by inspiring art and intuitive services, our luxurious suites and serviced apartments spark imagination and provide effortless comfort at 287 artisanal homes spanning 14 stories and 70 different layouts. Private wrap-around balconies overlook Hong Kong's iconic harbour from the heart of the new global art and design district Victoria Dockside. K11 ARTUS is the first hospitality extension of K11 Concepts - an urban hideaway ideal for short stays as well as long-term accommodation.