Team Leader - Outlet - Jeddah Saudi Arabia - 428247 - Rosewood Hotel Group

General Information

Country/Region

Saudi Arabia

Province/City

Jeddah

Hiring Entity

Rosewood Jeddah

Department

Food & Beverage - Services

Job Type

Full-time Permanent

Job Description

Administration

Assists to ensure that the Food and Beverage activities are aligned with the respective corporate strategy, and that the hotel actions have been implemented where appropriate.
Assists to prepare and update departmental operations manuals as appropriate.
Assists to conduct regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.

Guest Satisfaction

Ensures the delivery of brand promise and provides exceptional guest service at all times.
Provides excellent service to internal customers in other departments as appropriate.
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
Maintains positive guest and colleague interactions with good working relationships.
Establishes a rapport with guests maintaining good customer relationships.

Operations

Ensures that minimum brand standards have been implemented.

Ensures that all Food and Beverage Essentials are implemented.

Responds to the results of the consumer audit and ensures that the relevant changes are implemented.

Works closely with other Outlet Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

Ensures that Food and Beverage associates work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.

Assists in conducting monthly inventory checks on all operating equipment and supplies.

Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and up sell alternatives.

Ensures that the outlet is kept clean and organised, both at the front as well as the back of house.

In the absence of Assistant Outlet Manager, conduct daily pre-shift briefings to associates on preparation, service and menu.

Assist to liaise with the kitchen and beverage department on daily operations and quality control if appropriate.

Performs the function of cashier and responsible for Micros cashiering procedure.

Balances cash and credit card charges and remittance of cash to Front Office Safe.

Makes necessary checks needed for specific events or functions.

Be a hands-on supervisor and be present at all times in the Outlet, especially during busy periods.

Assists with conducting monthly inventory checks on all operating equipment and supplies.

Assist to liaise and organise with Housekeeping Department that the cleaning schedules are strictly adhered to.

Marketing

Assists with preparation of yearly marketing plan which is the basis of the Food and Beverage annual marketing plan.
Helps to evaluate local, national and international market trends, vendors and other hotel/restaurant operations constantly to make sure that the hotel’s operations remain competitive and cutting edge.

Finance

Assists to improve productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines.
Assists to ensure that the outlet is operated in line with maximising profit while delivering on the brand promise.
Assists the Outlet Manager to achieve the monthly and annual personal target and the outlet’s revenue.
Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information
Assists in the inventory management and ongoing maintenance of hotel operating equipment and other assets.
Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system

Talent and Culture

Oversees the punctuality and appearance of all Food and Beverage associates, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
Maximises the effectiveness of associates by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.
Encourages associates to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.
Ensures that all associates have a complete understanding of and adhere to associate rules and regulations.
Ensures that associates follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.
Feedbacks the results of the Associate Engagement Survey and ensures that the relevant changes are implemented.

Other Duties

Is knowledgeable in statutory legislation in associate and industrial relations.
Exercises responsible management and behaviour at all times and positively represents the hotel management team and Rosewood Hotels & Resorts.
Understands and strictly adheres to rules and regulations established in the associate handbook and the Hotel’s policies concerning fire, hygiene and health and safety.
Ensures high standards of personal presentation and grooming.
Maintains strong, professional relationship with the relevant representatives from competitor hotels, business partners and other organisations.
Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel.
Attends training sessions and meetings as and when required.
Carries out any other reasonable duties and responsibilities as assigned.

Group Specific

Contribute to ensuring that brand integrity and clarity are always maintained.
Is a “Brand Ambassador” at all times and ensures brand integrity and clarity are always maintained.
Model the company’s culture, vision, mission and core values at all times.
Complies to the company policies.
Works with pre-set budgetary limits.
Takes on other tasks in addition to the ones stated, in a reasonable framework.

While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates.

About Us

Rosewood Jeddah is situated in the heart of Jeddah’s Corniche in the fashionable northern corner of the city within easy reach of key business, diplomatic and designer shopping districts. The hotel itself is a distinctive modern building situated along the shores of the Red Sea with memorable views from the hotel’s guestrooms and luxury facilities, making it a popular destination for a Saudi Arabia vacation. The hotel’s name is inspired by the traditional culture and architecture of the city of Jeddah. The city’s history dates back more than two thousand years. As a major port on the Red Sea, Jeddah has been a destination on many adventurers’ voyages and journeys. Unesco described the oldest areas of Jeddah as a unique example of the historic urban architecture of the Mediterranean and the Arabian Peninsula. At Rosewood Jeddah the very best of modern design and technology is combined with the heritage, culture and traditions of the kingdom. The hotel appeals to both business and leisure travelers offering elegance and unparalleled personal service. One of the finest hotels in Jeddah and Saudi Arabia, Rosewood Jeddah was the first hotel in Jeddah to offer 24-hour butler service for all rooms. The hotel’s 127 rooms and suites are thoughtfully furnished and many offer stunning views of the Red Sea.