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ABOUT ROSEWOOD HOTEL GROUP

Rosewood Hotel Group, one of the world’s leading hotel companies, encompasses three brands: Rosewood Hotels & Resorts®, New World Hotels & Resorts® and KHOS™. Its combined portfolio consists more than 40 hotels in 19 countries. Known for distinctive, refined service in cultures throughout the worlds. We want to be progressive in our service yet remain timeless. Whether you work with us to stay with us, Rosewood Hotel Group creates enduring relationships in engaging environments.

ABOUT OUR DEPARTMENT / TEAM

We create a lasting experience with our guest through an extraordinary and personalized service adapted to their needs.

THE IMPACT OF THIS ROLE

Leading and attend all the managerial tasks and functions, as well as, be a support in the daily operations of the Department of Reception.

 KEY RESPONSIBILITIES

• Be expected, though example, that employees address all hotel guests in a courteous and efficient.
• Personally, welcome special and distinguished guest by introducing them to the General Manager or Director of the Resort.
• Coordinate and implement the special service requirements of the guest as they are required or assigned and record the status of the service for the manager´s information.
• Promote the use of the guests ‘surnames by the department´s associates.
• Completed the Reception Pass On, on daily basis informing the management of the guests special: requirements, events, etc., listing procedures followed and futures concerns, as well as written comments following up in previous issues that have been noted for your solution by management.
• While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates.

CRITICAL SKILLS & QUALIFICATIONS 

• Have extensive acknowledge and mastery of the LQA, AAA, Forbes y FHR standards.
• Have acknowledge of the procedures of Glowing System, as well as notifying the Butlers of the guest requirements.
• Manage the Givex system to redeem gift cards presented by guests as payment for their hotel bills.
• Have an upscale acknowledge of the Transakcio System in order to give a solution of any doubt that guest may have regarding their payments during their stay.

DEVELOPMENT PATH

The Management Trainee will have the opportunity to develop the skills and experience necessary to progress into an Assistant Manager position. This growth will largely depend on their level of proactivity, commitment, and willingness to learn. Those who actively seek opportunities, demonstrate initiative, and consistently contribute to the team’s success will be well-positioned to advance within the organization.

Set on fine white sands at the tip of Mexico’s Baja Peninsula and along the sparkling blue Sea of Cortez, Las Ventanas al Paraíso has a reputation for definitive luxury. Serene and sophisticated, guests enjoy an unparalleled service, exquisite accommodations and an impeccable attention to detail. The 84 enchanting suites and villas feature the finest craftsmanship, Mexican motifs and artworks, and accessories reflective of the vibrant hues of Los Cabos. Each Signature Villa boasts a private infinity-edge pool as well as awe-inspiring views of the Sea of Cortez. The Ty Warner Mansion is an exclusive 28,000-square-foot beachfront mansion poised directly on the water's edge with panoramic views over the Sea of Cortez. For longer stays in Los Cabos, stunning private residences offer resort living convenience.