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THE IMPACT OF THIS ROLE 

As a spa supervisor, the main task is to maintain and run the reception area at the spa. Includes the greeting of all guests, answering phone calls, assisting guests with questions regarding spa services and products, booking all appointments, payment process of all Spa and Fitness Center transactions including daily and monthly report.

KEY RESPONSIBILITIES

• Assist Director of Wellness in Spa operation.
• Provide a warm welcome and offer assistance to every guest coming to the Spa.
• Accurately book, change and cancel spa appointments.
• Ensure that the check-in and payment process is handled in accordance with company policy.
• Provide detailed descriptions of spa treatments, packages, services, facility features and hours of operation.
• Utilize spa computers with skill and proficiency; document guest information in electronic records as directed.
• Maintain set up and cleanliness of Spa Reception area including retail display, spa consultancy room and reception desk.
• Actively promote and upsell the spa, treatments, services, sessions and retail, as well as membership, fitness programs, promotions and/or discounts available.
• Uphold hygiene standards and follow health and safety regulations.
• Cooperate with and report on administration on any issues arising.
• Apply best practices and be up to date with market trends.

Rosewood Bangkok, a striking new landmark for the capital, is an ultra-luxury hotel situated within an enclave of embassies and sleek new office towers, surrounded by Thai fashion designer boutiques and is just steps from Central Embassy, the capital’s most luxurious upscale shopping mall. Rosewood’s A Sense of Place® philosophy is exuberantly expressed with a design that honors rich Thai culture while celebrating the cutting-edge creativity and contemporary design ethos of the dynamic capital. The silhouette of the 30-storey standalone property is a dramatic addition to the Bangkok skyline. Two graceful, connected structures have been masterfully combined to create a new icon for the capital. The building’s form is inspired by the wai -- the charming Thai gesture of hands pressed together in greeting – and is itself an expression of the Thai capital’s growing influence as a design, fashion and creative hub in the region.