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Responsibilities

• Supervise the daily Front Desk operations
• Assist in the smooth and efficient running of the Front Desk
• Review the daily arrival and the departure lists
• Responsible for the room assignment according to the guest requirements
• Update room situations periodically
• Lead the team to attend all guest’s inquiries, complaints, and requests in a professional and timely manner
• Ensure that the area is managed well by the respective team and deliver the brand promise
• Ensure that all Front Desk associates are familiar with the hotel’s products and services, current promotions, policies, and other important information
• Work closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests
• Carry out any other reasonable duties and responsibilities as assigned

Requirements

• Higher Diploma or above in Hotel Management or related discipline
• Minimum 2 years’ experience in similar capacity in luxury hotels
• Courteous, service-oriented with pleasant personality
• Strong communications and interpersonal skills
• Proficiency in spoken and written English and Chinese

Located in the commercial centre of Tsim Sha Tsui East, at the edge of Victoria Harbour, New World Millennium Hong Kong Hotel offers a warm welcome with its superior hospitality and comprehensive services. Facing the Tsim Sha Tsui waterfront Promenade, the hotel is conveniently situated just a five-minute walk from the Mass Transit Railway (MTR), which connects Hong Kong Island, Kowloon, New Territories and mainland China. It is also only steps away from popular attractions such as the Avenue of Stars, Hong Kong Cultural Centre, the Hong Kong Museum of Art and the Hong Kong Space Museum. Home to the headquarters of many international companies, the Tsim Sha Tsui district also presents an exciting variety of shopping, dining and entertainment opportunities. To ensure a memorable experience, the hotel delivers not only fine hospitality, but also a unique epicurean journey through its restaurants and lounges. Offering a panorama of one of the world’s most impressive city skylines, New World Millennium Hong Kong Hotel delivers an enchanting and supremely comfortable stay in the city.