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Reservations Sales Agent

General Information

Makati City
New World Makati Hotel
Sales & Marketing
Job Type
Full-time Permanent

Job Description

The Reservations Sales Agent handles local and overseas individual and group room bookings within assigned shift. He/she should be able to note accurately booking requirements, subsequent amendments, or cancellations.

The ideal candidate should have actual experience and thorough knowledge in reservations department. He/she should have excellent verbal and written communication skills, pleasant and well-modulated voice, and effective problem-solving skills.

The Reservations Sales Agent must exhibit courteous hospitality at all times. When in communication with a guest, he/she must be proactive in every area, including offering additional services and upselling.

Other standard responsibilities
  • Comply with the company policies
  • Knows all safety and emergency procedures of the hotel
  • Drive and contribute to the overall efficiency of the department
  • Maintain the confidentiality and privacy of any confidential documents, matters, and techniques
  • Should model the Company‚Äôs culture at all times.
  • Take on other tasks as may be necessary or required

About Us

New World Makati Hotel is a deluxe hotel located directly across Greenbelt, the country's first lifestyle shopping center, featuring stylish bars and restaurants, upscale boutiques, a lush tropical park and a modern museum right in the heart of the financial and commercial district of Makati. The hotel is nine kilometers from the Ninoy Aquino International Airport and within steps of many embassies as well as Manila's top business addresses and upscale shopping venues.