Skip to content

Main menu. Press enter or space keys to expands and escape key to collapse

Japanese - Speaking Guest Service Officer

General Information

Country/Region
Philippines
Province/City
Makati City
Location
New World Makati Hotel
Department
Rooms - Front Office
Job Type
Full-time Permanent

Job Description

The Japanese-Speaking Guest Services Officer must be fluent in verbal and written Nihongo language. He/she will assist in answering the telephone, greeting and meeting guests in the lobby and be responsible for handling minor complaints, specifically handling and assisting Japanese guests.

He/she will ensure that the front of the house operations are at all times running efficiently and liaise with department heads any problems and occurrences. He/she will follow up and supervise special check-in and check-out procedures for VIP/Japanese guests, such as the arrangement of hotel airport limousine services, reconfirmation of airline tickets, coordination with the Concierge department to ensure VIP guests receive airport departure services and for the arrangement of the Airport Representatives to bid farewell to VIP guests during departure. He/she will handle Japanese translations and communications (i.e., emails; letters) in Japanese transcript when required.

The candidate, preferably, should be knowledgeable of the OPERA system. He/she should be familiar with all policies and procedures, operational standards and procedures as applicable.

The Japanese-Speaking Guest Services Officer must ensure that the guest welfare is looked after properly in line with our commitment to serve.

Other standard responsibilities
  • Comply with the company policies
  • Drive and contribute to the overall efficiency of the department
  • Become a “Brand Ambassador” at all times and ensure brand integrity
  • Model the Company’s culture, vision, mission and core values at all times.
  • Maintain the confidentiality and privacy of any confidential documents, matters, and techniques
  • Take on other tasks as may be necessary or required

About Us

New World Makati Hotel is a deluxe hotel located directly across Greenbelt, the country's first lifestyle shopping center, featuring stylish bars and restaurants, upscale boutiques, a lush tropical park and a modern museum right in the heart of the financial and commercial district of Makati. The hotel is nine kilometers from the Ninoy Aquino International Airport and within steps of many embassies as well as Manila's top business addresses and upscale shopping venues.