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Rooms Controller

General Information

Country/Region
United Arab Emirates
Province/City
Abu Dhabi
Hiring Entity
Rosewood Abu Dhabi
Department
Rooms - Front Office
Job Type
Full-time Permanent

Job Description

Job Summary:
The Rooms Controller is responsible for managing room inventory and allocations to maximize occupancy and revenue while ensuring guest satisfaction. This role acts as a liaison between Front Office, Housekeeping, and Reservations to guarantee smooth operations and accurate room assignments.

Key Responsibilities:


Room Allocation & Inventory Management:

Assign rooms based on guest preferences, VIP status, and operational requirements.
Monitor daily arrivals, departures, and room availability to optimize occupancy.
Coordinate with Housekeeping to ensure room readiness and timely updates.



Guest Experience:

Handle special requests, upgrades, and room changes promptly.
Ensure accurate pre-arrival arrangements for VIPs and long-stay guests.



Communication & Coordination:

Act as the central point of contact between Reservations, Front Desk, and Housekeeping.
Update and maintain accurate room status in the Property Management System (PMS).



Compliance & Standards:

Follow company policies and procedures for room assignment and guest confidentiality.
Maintain detailed records of room moves, upgrades, and inventory changes.




Qualifications:

Previous experience in Front Office or Reservations preferred.
Strong knowledge of PMS (Opera or similar) and room inventory management.
Excellent organizational and communication skills.
Ability to work under pressure and handle multiple priorities.

About Us

Located on Al Maryah Island at the core of Abu Dhabi’s new Central Business District (CBD), Rosewood Abu Dhabi is a five-star luxury hotel inspired by the glistening Arabian Gulf, reflecting the history, architecture, and culture of Abu Dhabi. You will discover spacious guest rooms, fine dining, and world-class amenities married to stunning views.