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Director of Rooms

General Information

Country/Region
United Kingdom
Province/City
London
Location
Rosewood London
Department
Rooms - Front Office
Job Type
Full-time Permanent

Job Description

Role

We are currently looking for a Director of Rooms to join our senior management team at Rosewood London. This position is responsible for overseeing and directing all aspects of the Rooms division and maintaining the smooth running of the hotel and elevating the overall guest experience. 


Key expectations of this role
  • Set and develop strategies for the Rooms Division aligned with organizational vision and future aspirations. 
  • Guide and support department heads to achieve service excellence and operational targets.
  • Drive and lead initiatives for increasing awareness of Rosewood’s brand service standards and other quality standards across the hotel to ensure quality service & products remain at the forefront.
  • Monitor annual department budgets with Heads of Department throughout the year, recommend and implement appropriate actions.
  • Establish and maintain effective internal communication and meeting structures to ensure optimum teamwork and productivity.
  • Keep abreast of the newest trends and innovations in the hospitality industry and maintain an awareness of competitor activity/trends and recommend actions to ensure that the Hotel remains a forerunner in its marketplace.

Profile
  • Extensive experience in a senior Rooms Division or comparable leadership role within a luxury or upscale hotel environment.
  • Deep passion for hospitality, with a strong focus on delivering exceptional and memorable guest experiences.
  • A proactive, hands-on leadership style with outstanding interpersonal and communication abilities.
  • Strategic thinker with a proven ability to develop effective operational strategies and solve complex challenges with a methodical approach.
  • In-depth knowledge of hotel operations, combined with a keen awareness of industry trends and evolving guest expectations.

All our associates have the opportunity to live by our guiding philosophy which captures the essence of our culture RELATIONSHIP HOSPITALITY. Heartfelt interactions are our lifeblood. A desire to build genuine, rewarding and lasting relationships with everyone we meet comes naturally to us – it’s our Calling.


Benefits
  • Competitive holiday allowance which increases with length of service
  • Company pension scheme and life assurance
  • Private Medical Insurance
  • 12 complimentary room nights per year and F&B discount worldwide
  • Talent development opportunities
  • Involvement in Corporate Social Responsibility programmes and wellbeing activities

About Us

Rosewood London is housed in an Edwardian Belle Époque building that offers some of London's finest accommodations and service with the feel of a stylish London residence. Conveying the feel of a stylish London residence, Rosewood London has 263 guestrooms and 45 suites, among which the unique Grand Manor House Wing, an exclusive suite with its own postcode and accessed by a private elevator. The hotel also houses Holborn Dining Room with an outdoor terrace, Mirror Room Restaurant as well as the hotel’s warmly welcoming destination bar, Scarfes Bar. It forms part of the ultra-luxury collection Rosewood Hotels and Resorts® which comprises of over 38 properties and over 21 future hotel openings.

 
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.