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Guest Relation Officer (GRO) is responsible for delivering personalized, culturally sensitive, and exceptional guest experiences, with a focus on Chinese / Japanese / Korean-speaking guests.

GRO plays as a key liaison between guests and hotel departments, ensuring seamless communication, anticipating guest needs, and enhancing overall guest satisfaction.

Ideally located within the vibrant business hub of District 1, New World Saigon Hotel provides 533 spacious guestrooms and suites offering the perfect ambiance for both concentrated work and undisturbed relaxation. Just seven kilometers from Tan Son Nhat International Airport, the hotel is situated directly in the city center opposite the lush 23 September Park. All guestrooms are equipped with wireless Internet access. If hotel guests wish an extra level of comfort and privacy they may choose the exclusive range of Residence Club Floor accommodation which includes buffet breakfast, afternoon tea, evening cocktails and more at the private Residence Club Living Room. Among the hotel's most distinctive restaurants is Black Vinegar which serves modern Cantonese cuisine that is regarded as one of the finest in Ho Chi Minh City. Parkview offers a relaxing view over the 23 September Park serving delicious breakfast, lunch and dinner buffets including fresh seafood, international and Asian favorites. Since its opening, New World Saigon Hotel has been one of the premier meeting and event venues in Ho Chi Minh City. The hotel offers three pillar-free ballrooms accommodating up to 486 people. All ballrooms are equipped with the latest audio-visual and presentation aids and can be divided into several smaller function or breakout rooms.