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RWVMM - F&B Team Leader

General Information

Country/Region
Spain
Province/City
Madrid
Location
Rosewood Villa Magna
Department
Food & Beverage - Services
Job Type
Full-time Permanent

Job Description

We are looking for a F&B Team Leader with excellent communication skills,a high level of attention to detail and the ability to multitask. This role requires skills with managing guest relationships and delivering high standards of communication; both written and spoken.

Responsibilities

  • Ensures that all guest and associate customer complaints are resolved in a quick and efficient manner.
  • Ensure high standards of personal presentation and grooming.
  • Respond to changes in the food and beverage function as dictated by the industry, company, and hotel.
  • To have a full knowledge of the menu, preparation methods, presentations, items characteristics and prices.
  • To have a full working knowledge of the restaurant floor plans and layout of all F&B offers.
  • Read all relevant emails ensuring all necessary information is communicated to all associates accordingly.
  • Control and manage your section in the restaurant whilst adhering to the Brand Standards Check list (a combination of LQA, Forbes and Rosewood Hotels & Reports Global Standards).
  • Respond to any menu / drinks queries with knowledgeable, informative, and engaging answers.
  • Communicate guest preferences to reception team in order to build guest profiles.
  • Provide accurate discount and void reconciliations, following correct cashing up procedure.
  • Ensure that all checklists are completed correctly and honestly.

If you wish to apply for this role and have the attributes above, we'd love to hear from you!

About Us

Rosewood Villa Magna the hotel with a sense of Spanish Villa, features 154 thoughtfully appointed guestrooms and suites, distinctive dining experiences, a Sense Spa, and surrounded by unique greenery spaces, as well as secluded terraces and gardens providing a rich residential feeling.  Long esteemed for hosting discerning travellers, this distinctive hotel has been thoughtfully refurbished to an elevated level of luxury, contemporary style, and modern amenities. Reopening as Rosewood Villa Magna in 2021, the hotel is an inspired base for international travellers in an incomparable location within the very heart of Madrid.