Skip to content

Main menu. Press enter or space keys to expands and escape key to collapse

Assistant Talent & Culture Manager

General Information

Country/Region
United States of America
Province/City
New York
Location
The Carlyle, A Rosewood Hotel
Department
Talent and Culture
Job Type
Full-time Permanent

Job Description

Job summary –
The Assistant Talent and Culture s is responsible for supporting and assisting the Director of Talent and Culture in the management of all functions of the Talent and Culture department, in accordance with hotel standards. Implements and maintains a service and management philosophy which serves as a guide to management on benefits, risk management, labor relations, talent acquisition and corporate social responsibility.
Essential Duties and Responsibilities – (Key Activities)
• Under the guidance and direction of the Director of Talent and Culture, coach, and guide managers on employment matters, including employee counseling, performance improvement plans, and employee relations issues. Manages and resolves complex employee relations issues and conducts effective, thorough, and objective investigations.
• Manages and administers the function of the data management system to include, but not limited to, entry of associate member data, recording employment transitions (i.e. hire, separation, leaves of absence, etc.), generating reports (i.e. payroll analysis, labor turnover, etc.), processing unemployment claims.
• Manage procurement, process payments, track actual to forecast and keep expenses within budget.
• Manage and administer the associate benefits programs, such as medical, dental, life and disability insurance plans, leaves of absence, workers compensation and 401(k) including open enrollment, new hire enrollment, associate inquiries, maintain associate data in the HRIS and benefit partner websites. Coordinate with insurance brokers on current and new initiatives.
• Compile various governmental reports, corporate reports and property reports to comply with corporate quarterly reporting requirements, monthly union reporting process as well as government laws and regulations.
• Manage and administer the wellness program and promote wellness and healthy lifestyle activities.
• Supports local Corporate Social Responsibility initiatives.
• Supports the hotel’s policies to ensure all employment practices comply with federal, state, and local regulations such as but not limited to: Wage and Hour, Collective Bargaining Union, FMLA, PFL, Disability, Workers Compensation, Immigration, Unemployment, A.D.A, and Health and Safety.
• Develops and updates policies and manuals, as related to the division/department, for implementation in the field, while ensuring compliance to the same for consistency across the group.
• Support the hotel philosophy concerning hiring, employee relations, disciplinary action, training, counseling, evaluating, etc.
• Control and monitor payroll and expenditures for department.
• Prepare work schedules for effective staffing, ensuring efficient operation of the department within specific labor standards.
• Models the company’s culture, vision, mission and core values at all times.
• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Ensure that standards, inclusive of grooming and attire of staff, are maintained at a superior level on a daily basis.
• Maintain effective flow of communication by attending required hotel meetings and conducting departmental pre-shift and monthly associate meetings.
• Interact and respond in a courteous and professional manner with all guests, staff and community members, inclusive of resolving all guest and staff difficulties.
• Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.
• Maintain clean and safe work area.
• Ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnel.
• Is a “brand ambassador” at all times and ensures brand integrity and clarity are always maintained.
• Foster and promote a cooperative working climate, maximizing productivity and employee morale.
Others
• While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates.
Required Skills –
• Proficient in ADP Workforce Now, ADP eTime, Birchstreet Procurement System and Microsoft Office Suite, general computer literacy and familiarity with databases and spreadsheets for data analysis.
• Up to date knowledge relating to human resources laws, best practices, and policy administration. SHRM Certification a plus.
• Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest and associate information and pertinent hotel data. Must be able to perform job functions with attention to detail, speed and accuracy.
• Knowledge of federal, state, local laws as well as managing in a union environment, preferably in New York City.
• Strong communication skills, both written and verbal. Required to speak, read and write English, with fluency in other languages preferred.
Qualifications –
• Bachelor's degree in hotel management, human resources or a relevant field of work, or an equivalent combination of education and work-related experience in a managerial role within the Human Resources field, preferably in a luxury or ultra-luxury union environment

Salary Range $65,000 - $75,000 annnually

About Us

Built in 1930, The Carlyle, A Rosewood Hotel is a New York City luxury hotel that exudes charm and elegance. For generations, it has been the “home away from home” for world leaders, celebrities and sophisticated travelers. Guests discover remarkable privacy, luxury and impeccable service from this award-winning property. The Carlyle has consistently been recognized as one of the top hotels to stay by the world’s leading publications, travel magazines and consumer organizations.