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Assistant Director of Housekeeping plays a crucial role in overseeing the housekeeping department within a hotel or facility. This position involves assisting the Director of Housekeeping in managing daily operations, ensuring that cleanliness and maintenance standards are meet throughout the property. Key responsibilities include supervising housekeeping team, coordinating cleaning schedules, training team members, maintaining inventory of cleaning supplies, and conducting inspections to ensure quality control. The Assistant Director also collaborates with other departments to optimize guest satisfaction and uphold the establishment's reputation. Strong leadership, organizational skills, and attention to detail are also essential.

Essential Duties and Responsibilities –

1. Supervision and Leadership: Oversee the housekeeping staff, including hiring, training, scheduling, and performance evaluation.

2. Standard Operating Procedures: Develop, implement, and ensure adherence to cleaning standards, procedures, and safety protocols.

3. Inventory Management: Maintain and manage inventory of cleaning supplies, linens, and equipment; oversee purchasing and control costs.

4. Quality Control: Conduct regular inspections of guest rooms and public areas to ensure cleanliness and adherence to standards.

5. Guest Satisfaction: Address guest concerns and special requests related to housekeeping promptly and professionally.

6. Budget Management: Develop, monitor, and manage the housekeeping department budget, seeking ways to optimize operational costs.

7. Training and Development: Provide ongoing training and development for housekeeping staff to enhance their skills and efficiency.

8. Health and Safety Compliance: Ensure compliance with health and safety regulations and manage any occupational hazards.

9. Collaboration: Work closely with other departments (e.g., front office, maintenance) to ensure seamless operations and guest satisfaction.

10. Reporting Prepare and present reports on housekeeping operations, including staff performance, inventory levels, and quality assessments to senior management

11. Sustainability Initiatives: Implement and promote environmentally friendly practices and procedures within the housekeeping department.

Required Skills –

·         General skills:

must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

·         Technical Skills:

Strong in driving results and people management and development. Ability to enforce hotel's standards, policies and procedures with assigned associates.

Prioritize and organize work assignments,

Delegate work, direct performance of assigned associates and follow up with corrections where needed.

Instruct/direct associates in the operation, maintenance and repair of equipment, motivate assigned associates and maintain a cohesive team, ascertain associates’ training needs and provide such training,

Be a clear thinker in pressure situations and exercise good judgment, focus attention on details, maintain confidentiality of hotel guests and pertinent hotel information.

Work with minimal supervision, trouble shoot and use alternatives in emergencies, understand guest inquiries, provide responses and interact positively, work in close proximity to high-pressure steam hot water, interact positively with hotel personnel and provide prompt solutions to problems.

·         Language: Required must speak, read and write Thai, English, with fluency in other languages preferred.