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Job Summary

·         Butler typically involves providing high-level personal service, managing household staff, and ensuring the smooth operation of a household or hotel. To achieve maximum efficiency and productivity as required by the hotel. Handling a variety of tasks, from coordinating amenities to overseeing event planning and guest reception.

Essential Duties and Responsibilities – (Key Activities)

·         Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.

·         Ensure all work equipment is in good order and coordinate repair and maintenance as required.

·         Ensure that service and product standards are maintained at a superior level on a daily basis.

·         Seek initiatives and opportunities to continuously improve the guest experience.

·         Maintain positive relationships with guests at all times.

·         Anticipate guests’ needs, respond promptly and acknowledge all guest requests.

·         Resolve guest complaints and respond to all problems ensuring full satisfaction.

·         Maintain close relationships with suppliers, contractors and all other departments.

·         Coordinate and monitor all guest requests and amenities with corresponding departments.

·         Review and control supply levels, cleanliness and organization of office and storage areas; assign designated associates to rectify any deficiencies.

·         Execute recurrent and accurate inventory counts of all stock items, i.e. guest supplies, printing & stationery etc. to ensure sufficient stock is on hand.

·         Use available systems and software tools (Opera PMS, Knowcross, GoAudits, Materials Control, Eagle etc.) to maximize the guest satisfaction.

·         Maintain and update configuration of systems and software tools as required.

·         Coordinate and monitor all guest requests and amenities with corresponding departments.

·         Ensure guest payments are collected accurately and timely.

·         Ensure accurate updating and maintaining of guest profiles.

·         Maintain complete knowledge of the hotel product, including room types, rates, features and facilities, food and beverage outlets and spa.

·         Maintain up-to-date all standard operating procedures for the department in line with Rosewood Brand Standards, LQA and Forbes.

·         Performs all other duties as required.

Qualifications  

• Bachelor degree or diploma in hospitality/hotel management or related field

• At least 2 years of experience from front office or F&B operations in a luxury hotel.
• Efficient multitasking and organizational skills
• Prior experience as a butler in either the hospitality or catering/event planning industry or as a domestic butler
• Strong interpersonal communication skills and attention to detail