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OVERVIEW/BASIC FUNCTION

Job duties include but are not limited to:

• Provide our guests with 5-star ultra-luxury customer service thriving to always go the extra mile by being intuitive, refined and engaging.
• Assist hotel team with responsibility to ensure the protection of guests, patrons, and associates; their property, hotel property, building and grounds.
• Enforce hotel rules, regulations, and policies as well as the department’s rules, policies, and standards.
• Handles all guest interactions with the highest level of hospitality and professionalism; resolves customer complaints; assist customers with inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Respond to all emergency calls including Emergency Response team calls,
• Display complete knowledge of the fire/life System and all support systems, their functions and emergency response procedures.
• Patrol property noting and correcting safety, security, and fire hazards. Able walk/run upstairs carrying a fire extinguisher.
• Share duties in Security Operations Center with emergency and department phone monitoring, closed circuit television monitoring, alarm monitoring, vendor/solicitor/visitor access, lost & found, key control & light dispatching duties.
• Write comprehensive incident reports involving thefts, internal/external guest injuries, damaged property, unusual occurrences, normal patrolling results and conduct thorough investigations. Maintain report records, assist and follow-up on investigations.
• Patrol the interior, exterior and perimeter of property via foot and cart to preserve order and protect property and assets in different environmental situations.
• Provide basic security services, key control, guest, and function room lock problems/reprogramming, guestroom safe malfunctions, and lock out.
• Provide basic First Aid/CPR when needed.
• Project an image of friendliness, professionalism, and willingness to provide personalized services to all property guests, workers, neighboring businesses & hotel staff, whether over the phone or in person.
• Works harmoniously and professionally with co-workers and supervisors
• Maintain professional attitude when handling any crises.
• Be able to work with minimal supervision
• Maintain confidentiality of any & all guest information and pertinent hotel data.

QUALIFICATIONS

Experience. Experience as a Security Officer for a luxury or ultra-luxury property.

Education. High school or equivalent

General Skills:

• Refined verbal and written communication skills
• CPR/AED/First Aid Certificates preferred
• At least 1+ years of security experience, preferably within a luxury or ultra-luxury hotel
• Strong problem-solving skills.
• Reading, writing and oral proficiency in the English language.
• Proficient in basic computer skills and able to perform job functions with attention to detail
• Strong communication and interpersonal skills.
• Must be flexible with schedule - Able to work weekdays, weekends, holidays, & any shifts dependent on business needs.
• Must maintain a high level of integrity at all times

Desired Qualifications & Skills

The Ideal candidate will:

• Have luxury hotel experience
• Bilingual in Spanish Language both verbal & written
• First Aid/CPR & AED Certified
• Highly motivated & a self-starter

Rosewood Sand Hill, a luxury hotel in Menlo Park, California, opened in 2009. Nestled on 16 acres of pristine property in Silicon Valley, the five-star rated hotel offers a retreat for Bay Area executives and entrepreneurs, as well as local residents and visitors. The historic California ranch-style architecture melds with fragrant gardens and stunning views of the Santa Cruz Mountains to create a unique atmosphere that appeals to all types of guests.

Rosewood Sand Hill provides 121 guest rooms that are perfect for relaxing or rejuvenating with resort-like amenities and high-quality service. Guests can indulge at Sense, A Rosewood Spa®, or delight in the freshest local ingredients at Madera Restaurant. There are many different experiences available at this beautiful property; whether you're looking for a peaceful getaway or a lively place to dine and drink, Rosewood Sand Hill has something for everyone.