Wellness and Spa manager - Shura Island Saudi Arabia - 430529 - Rosewood Hotel Group

General Information

Country/Region

Saudi Arabia

Province/City

Shura Island

Hiring Entity

Rosewood Red Sea

Department

Spa & Wellness

Job Type

Full-time Permanent

Job Description

Job Summary

The Wellness & Spa Manager is responsible for the daily operation of the Wellness & Spa department, ensuring exceptional guest experience while maintaining Rosewood brand standards and the highest levels of service excellence. The role oversees Spa Operations, Fitness Centre, Wellness Activities, and Spa Retail, while supporting the Director of Wellness & Spa in achieving departmental financial, operational, and quality objectives.

The Wellness & Spa Manager provides leadership and direction to the Spa Supervisor, Spa Therapists, Spa Attendants, Movement Coach, and Yoga Instructor, ensuring a collaborative, high-performing team focused on personalized luxury wellness experiences.

Essential Duties and Responsibilities

Quality:

Lead with integrity, empathy and professionalism. Inspires, motivates and develops associates through coaching and mentorship. As well lead by example through visible operational presence and hands-on support with positive, inclusive and high-performing team culture.
Oversee the day-to-day operation of the Spa, Fitness Centre, Wellness facilities, and Spa Retail Boutique, ensuring smooth, efficient, and consistent service delivery throughout all operating hours.
Demonstrates genuine passion for creating personalized and memorable wellness experiences. Anticipates guest needs and exceeds expectations through intuitive, thoughtful service. Builds meaningful relationships with guests while maintaining professionalism and discretion.
Promotes retail sales and wellness experiences through consultative recommendations rather than hard selling.
Demonstrates a genuine interest in holistic wellbeing, luxury wellness, fitness, mindfulness, and healthy lifestyles. Keeps current with industry trends, emerging wellness concepts, and innovative guest experiences as well supports the continuous evolution of wellness offerings aligned with the Rosewood philosophy.

Financial:

Understands key financial drivers including revenue, productivity, payroll, retail performance, and operating costs. Also, able to identify opportunities to improve efficiency and profitability without compromising the guest experience.
Monitor daily business performance, including treatment revenue, fitness classes and programs (where applicable), wellness activities, retail sales, guest capture, and productivity.
Assist in preparing annual budgets, monthly forecasts, and financial reports in collaboration with the Director of Wellness & Spa.
Monitor payroll costs and labor productivity, ensuring efficient scheduling aligned with business demand and service standards.
Monitor and manage inventory levels of professional products, retail merchandise, linens, consumables, and operating supplies to minimize waste and optimize stock availability.
Drive retail sales through product knowledge, team training, merchandising, and personalized guest recommendations.
Promote upselling of spa treatments, wellness experiences, fitness services, and retail products to maximize revenue opportunities.
Ensure accurate billing, posting of charges, cash handling, and compliance with financial policies and operational procedures.
Analyze financial performance and operational trends, identify opportunities for revenue growth and cost optimization, and implement corrective actions where required.
Standard Responsibilities (adjust if necessary)
Ensure all wellness facilities, including treatment rooms, relaxation areas, changing rooms, wet facilities, fitness, movement studio, and retail boutique, are maintained to the highest standards of presentation, cleanliness, functionality, and guest readiness.
Monitor daily appointments, therapist productivity, fitness schedules, wellness activities, and facility utilization to optimize operational efficiency while maintaining exceptional guest experiences.
Ensure efficient scheduling and allocation of Spa Therapists, Spa Attendants, Movement Coach, Yoga Instructor, and Spa Supervisor according to business demand, treatment requirements, guest preferences, and operational priorities.
Review daily reservations and coordinate staffing levels to maximize productivity, minimize waiting times, and ensure seamless guest flow throughout the wellness journey.
Supervise Spa Reception operations to ensure professional guest interactions, efficient appointment management, accurate billing, effective communication, and personalized guest recognition from arrival through departure.
Ensure every stage of the guest journey, including reservation, arrival, consultation, treatment, post-treatment experience, retail recommendations, and departure, reflects Rosewood's standards of personalized luxury hospitality.
Monitor treatment room preparation, linen standards, amenities, wellness equipment, music, lighting, scent, and environmental conditions to ensure all facilities remain fully operational and guest-ready.
Ensure all spa, fitness, and wellness equipment is properly maintained through routine inspections, preventive maintenance schedules, and prompt reporting of defects to Engineering to minimize operational downtime.
Coordinate with Housekeeping to maintain exceptional standards of cleanliness, linen quality, public areas, treatment rooms, locker facilities, and back-of-house areas.
Coordinate closely with Engineering to ensure preventive maintenance, repair requests, water quality, HVAC systems, lighting, sound systems, and wellness equipment are functioning efficiently.
Collaborate with Front Office, Concierge, Guest Relations, Reservations, and Butler teams to ensure accurate guest information, VIP arrangements, wellness bookings, special requests, and personalized experiences are delivered seamlessly.
Work closely with Finance and Cost Control to maintain inventory accuracy, operational supplies, linen usage, retail stock levels, and departmental purchasing requirements.
Monitor operational supplies, treatment products, consumables, uniforms, and guest amenities to ensure adequate stock levels while minimizing wastage.
Ensure operational procedures, SOPs, treatment protocols, emergency procedures, and departmental checklists are consistently followed by all associates.
Conduct daily facility inspections and operational walkthroughs to identify maintenance issues, service opportunities, and areas requiring immediate corrective action.
Ensure full compliance with hotel policies, local regulations, health and safety legislation, hygiene protocols, infection control procedures, and company standards.
Maintain compliance with Forbes Five-Star Standards, LQA standards, Rosewood brand standards, and all departmental quality assurance requirements.
Ensure emergency response procedures, incident reporting, risk management, and guest safety practices are fully understood and consistently implemented by all wellness associates.

Confidentiality:

Whilst working for the company there will be access to a wide variety of confidential information concerning the company, guests, associates, and hotel operations. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company unless otherwise authorized.

Maintain confidentiality of all company, guest, and associate information.

Protect sensitive operational and financial information.

Ensure discretion in all matters related to guests and associates

Health & Safety:

Follow safe working practices across all areas of the outlet.
Ensure compliance with Health and Safety regulations and hotel procedures.
Report hazards, defects, and safety concerns immediately.
Ensure incidents and accidents are reported in line with procedures.
Maintain compliance with HACCP and food safety standards.
Promote a safe environment for guests and associates

Other:

The above description is not exhaustive and may be adjusted based on operational needs.

Maintain flexibility in working hours and operational support.
Respond to business needs with adaptability and ownership.
Support additional responsibilities and projects as required.

About Us

Located along Saudi Arabia's west coast on the Shura Island, the new Rosewood hotel and residences will be part of The Red Sea destination. Poised to be one of Saudi Arabia's top cultural and lifestyle hubs, the development is comprised of a stunning marina offering a yacht club, commercial retail and dining options, as well as an 18-hole championship golf course. The development will boast 149 guest rooms and suites, alongside elevated dining offerings including three restaurants, two lounges, a signature Manor Club and a central hub featuring authentic eateries. Additional recreational spaces will include event pavilions and Asaya, Rosewood's integrative well-being concept consisting of seven treatment rooms, a gym, two movement studios and a yoga pavilion.